AddressPosition:Client Service Coordinator - Disability services
Employment Type: Full time
Location: Hurlstone Park
Annual Salary Range: $82,000 to $85,000 plus super
About Us
Golden Heart Services is a thriving organisation dedicated to making a meaningful impact in the disability support industry. Our goal is to be a well-known and trusted provider by delivering top-quality support services and enhancing the lives of our customers living with a disability and their families. This is an exciting opportunity to contribute to our mission and play a vital role in the success of our organisation.
About You
- Are you a compassionate and dedicated individual with a passion for supporting individuals with disabilities to live fulfilling and independent lives?
- Are you equipped with robust leadership abilities and a proven track record in overseeing client care?
- Are you a seasoned Client Service Coordinator with extensive knowledge and expertise in the disability support sector?
If so, we have an exciting opportunity for you!
Role Overview
As we continue to expand our reach and impact, we are currently seeking a dynamic and experienced Client Services Co-ordinator to join our team. As the Client Services Co-ordinator, you will be responsible for overseeing the day-to-day operations of our Supported Independent Living (SIL) houses, providing leadership and support to staff, and ensuring the well-being and safety of our clients.
Role Duties:
- Provide leadership and supervision to support staff, including hiring, training, scheduling, and performance management.
- Assess client needs and assist them to plan for and access education and training programmes and any additional health and welfare options.
- Support the development and implementation of individualised support plans for clients, focusing on promoting independence, community inclusion, and quality of life.
- Coordinate and oversee the delivery of support services, including personal care, meal preparation, medication management, and household tasks.
- Ensure compliance with all relevant legislation, regulations, and standards, including the National Disability Insurance Scheme (NDIS) Practice Standards.
- Foster a positive and inclusive environment within the house, promoting the rights, dignity, and autonomy of our clients.
- Act as a liaison between clients, their families, support coordinators, and external service providers, ensuring effective communication and collaboration.
- Actively adapts, accepts and is willing to change within the context of the job role and wider organisation or community changes.
- Implement and monitor health and safety procedures, including emergency response protocols and infection control measures.
- Maintain accurate documentation and records related to client care, employee performance, and household operations.
- Participate in ongoing professional development and training to enhance knowledge and skills in disability support practices.
- Fill in for support work shifts as needed, including providing direct care and support to clients, ensuring continuity of care and service delivery in the absence of assigned support staff.
Essential Criteria
- Previous experience in a similar role within the disability sector, preferably in Supported Independent Living (SIL) settings.
- Strong leadership and interpersonal skills, with the ability to motivate and empower staff.
- Excellent communication and problem-solving abilities, with a client-centered approach to service delivery.
- Knowledge of relevant legislation, regulations, and standards applicable to Disability services, including the NDIS Quality and Safeguards Commission.
Compliance Requirements
- NDIS Worker Clearance
- Working with Children Check
- First Aid Certification
- CPR Refresher Certification
- Covid19 Certification
- Valid NSW Drivers Licence
- Completion of NDIS Online Modules
To apply, please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Applications close: midnight, 14th July 2024
Only applicants with the right to work in Australia will be considered.
No agencies, please.
