Dubbo Regional Council WS Client Services Coordinator

AT THE HEART OF THE COMMUNITY. AT THE START OF THE FUTURE.

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Water Sewer Client Services Coordinator.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond. It doesn’t get much bigger than that.

FIND PERSONAL AND PROFESSIONAL GROWTH 

As the WS Client Services Coordinator, you will manage and deliver effective, consistent, and professional services to Water Supply and Sewerage Services clients and customers, including the development and delivery of compliance and regulatory programs. You will also manage community engagement and educational programs, activities and events, media information requests, and website presence and development.

You’ll make an impact by:

• Provide branch input into a variety of strategic plans & documents 
• Report to regulatory bodies
• Prepare a range of reports, recommendations and budgets based on qualitative and quantitative research and analysis 
• Review relevant and develop new policies to ensure they meet current legislative and regulatory guidelines and framework 
• Undertake project and programme management, administration, consultation and evaluation
• Implement and manage various Council policies, plans and activities, such as:
  • Council’s Demand Management Plan and Drought Management Plan programs
  • Water and Sewerage Customer Services Standards Survey
  • Council’s Liquid Trade Waste Policy
  • Water Supply and Sewerage compliance programs
  • Water and Sewerage Client Services programs 

WHAT YOU'LL BRING

Council is looking for someone with a strong background in water and sewerage compliance programs such as Liquid Trade Waste and Backflow prevention, coupled with demonstrated skills in customer and client relationship management. You enjoy working in a policy and compliance environment, and have a passion for providing consistent, accurate and timely advice to clients, customers and a range of internal and external stakeholders.

To thrive in this role, you will need:

• Diploma in Business Management or related discipline or experience relevant to the position
• Extensive experience in compliance programs or enforcement programs
• Demonstrated experience in project and program management
• High level of written and oral communication skills
• Strong analytical, problem solving and conflict management skills
• Experience in managing customer and clients educational programs

We would also love if you have:

• Certificate IV Water Operations 
• Bachelor Degree in Business, Communication or Marketing

READY TO FIND MORE FROM WORK AND LIFE?

Join us, and help strengthen our community and your career.

Attractive annual salary ranging from $97,800 – $113,660 inclusive of market allowance is on offer.  A leaseback vehicle is also available.

To find out more about this role, explore the Position Descriptionspeak to our Manager Operations Water Supply and Sewerage on 02 6801 4866 to make an enquiry.  

Closing Date:  9:00am, Monday 3rd June 2024

WHY DUBBO REGIONAL COUNCIL?

At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:

• Find purpose and impact

Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways. It’ll always be that way. But right here, right now, we’re at the heart of some big change - and this is your once-in-a-lifetime opportunity to help us shape the future for communities here and beyond.

• Find personal and professional growth

You’ll find so much variety here. We’re doing diverse, high-impact work at scale. For you, that means plenty of opportunity to develop your skills and future career.

• Find people you can count on and a lifestyle you love

Your career matters, but so does your life outside of work. You don’t have to sacrifice one for the other. Here, you’ll achieve and grow in a great place to live and work, with people who truly care.

You’ll also enjoy a range of other benefits:

• Find a better balance - enjoy a 35-hour work week with a 19-day month, plus generous leave allowances.
• Make your pay go further with a variety of salary-packaging options, including Rainbow Cottage Childcare, novated vehicle leasing, self-education expenses, disability/income protection insurance, and so much more.
• Be rewarded for your impact with our annual Staff Excellence Awards and find real connection with our supportive team environment and active social club.
• Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family.

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

HOW TO APPLY

1. If this role sounds like you, we would love to hear from you, simply click apply now! 
2. Please fill out the questions in the application page below.
3. On the following page you will have the opportunity to attach your resume and copies of applicable qualifications.
4. Please note that once you start to complete your online application you cannot save it and return to it later.  We would recommend that you create your answers in a separate document (e.g. word) then copy your answers into this page when you're ready.
5. A panel will assess all applications for suitability against the essential criteria for the position. Once completed, an interview, skills assessment or task and reference checks may be undertaken. All candidates will be notified of the outcome via the email address you supply as part of your application.