Client Service Manager

Company Overview: 

Fletcher International Exports stands as a cornerstone in Australia’s lamb and sheep meat industry, renowned for its comprehensive processing and exporting capabilities. As a privately-owned entity, Fletcher International specializes in processing lamb and sheep meat products, along with trading wool, sheepskins, and a range of high-quality by-products. With a steadfast commitment to vertical integration, our company ensures a consistent supply of premium crossbred lambs year-round, complemented by direct grain sales to global export markets. At Fletcher’s, our workforce is our driving force, and we invest significantly in their development to uphold industry-leading standards and deliver safe, superior products worldwide.

Role Overview: 

As the Customer Service Manager, you will spearhead the orchestration and oversight of our contact center operations, focusing on enhancing customer services and fostering robust customer relationships.

Key Responsibilities:

• Develop and refine policies, programs, and procedures pertaining to customer relations and service offerings.
• Ensure optimal operational performance within the contact center to uphold efficiency and service excellence.
• Provide leadership, guidance, and constructive feedback to team members, actively contributing to recruitment efforts as needed.
• Effectively manage, motivate, and cultivate the skills of customer service staff to ensure top-tier service delivery.
• Strategize and implement post-sales services to gauge customer satisfaction, ensure product performance, and continually enhance service standards.
• Collaborate with internal departments, service partners, and customers to identify, address, and exceed customer expectations.

Indicative Skill Level: 

Preferred qualifications align with ANZSCO Skill Level 2 and may include an AQF Associate Degree, Advanced Diploma, Diploma, or equivalent. Alternatively, a minimum of three years of relevant experience may substitute formal qualifications, supplemented by on-the-job training as required.

How to Apply: 

Kindly complete and submit the Fletcher International Exports application form available on our website to initiate the application process. Please attach a current resume/CV and cover letter.

Join us at Fletcher International Exports, where your passion for customer service meets unparalleled opportunities for growth and impact in the global market landscape.