Job Description:The communities we serve are at the heart of our operations.Part of Downer Group, our Social Infrastructure and Citizen Services business unit delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand's essential public assets, facilities and community services. The communities we serve are at the heart of our operations. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; to enable our communities to thrive.Join us on the journey.We currently have an opportunity for a
Client Services Manager to join our team. You will be responsible for managing the on-site delivery of asset management, maintenance and facilities management services to our school accounts in New South WalesBeyond the day-to-day responsibilities, you can also expect to be involved in the advancement of our Health and Education function; from innovating processes, to assisting on a variety of internal projects.
What you'll doThe role has a broad remit, with key responsibilities outlined below:
- Delivers contractual and other business obligations.
- Achieve Key Performance Indicators and ensuring all service lines meet Quality Standards.
- This role is required to manage, motivate, and supervise the on-site facilities management team and subcontractors to ensure the schools receive the agreed level of service and support.
- The Client Services Manager is critical in developing and maintaining an effective working relationship with our clients and the broader contract team.
- The services include Cleaning, Waste Management, Estate Services (Building Management), Security Monitoring & Mobile Patrols, Pest Control, Utilities Management, Caretaker Services, Help Desk Services and Grounds & Gardens.
What you'll bring- Tertiary qualifications in a related field (business, commerce, project management, construction, engineering or demonstrated equivalent professional training and experience).
- Demonstrated ability to provide leadership and effective supervision to staff.
- Well-developed professional organisational skills including the ability to coordinate works, determine priorities, schedule tasks to meet deadlines and effectively balance competing demands within a high-pressure environment.
- Excellent communication and interpersonal skills including the demonstrated ability to present information clearly in person and in writing, influence and negotiate, and to interact both discretely and effectively with staff at all levels.
- Previous management experience in a facilities management and education environment.
More than anything, you'll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients.
Why work for us?Working for the Social Infrastructure and Citizen Services business unit, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You'll also find a range of benefits available such as:
- Training and development to support your career.
- Internal career opportunities across the Downer Group business.
- Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
This exciting role offers you the opportunity to work in a dynamic environment with a highly successful organisation. If you are passionate about what you do and motivated to succeed, then apply now.Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.About Us: At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.About the Team: Social Infrastructure & Citizen Services delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand's essential public assets, facilities and community services. The communities we serve are at the heart of our operations. Be it through facilities management of critical public assets, precinct upgrades, new energy solutions or professional and technical advisory. We run places of healthcare and education, custodial facilities, we manage customer data centres and critical systems, we take asset management risk over 25 years through our portfolio of Public Private Partnership (PPP) contracts, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces.
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