Client Service Officer – Civil Law - *Identified Positions

About NAAJA:

Be a part of one of Australia’s most dynamic, diverse, and challenging legal practices. NAAJA provides legal aid for Indigenous people in the Northern Territory, with offices in Darwin, Palmerston, Katherine, Tennant Creek, and Alice Springs.

We are a leading Australian legal service and have received both National and Northern Territory human rights awards for our work. We are committed to providing quality representation for our clients and bringing about long-term change in the justice system. Our staff are motivated, dedicated and do work that matters.

• Salary packaging options
• 6 weeks annual leave per year with leave loading
• Annual airfare

Position Overview:

NAAJA’s Civil Law practice is an extremely busy and diverse one, with practice areas including police accountability, child protection, adult guardianship, consumer, discrimination, tenancy, social security and victims of crime assistance claims.

The work requires high levels of motivation, energy and a commitment to professional excellence.

Key Selection Criteria:

1. Knowledge and understanding of Aboriginal and Torres Strait Islander cultures and law and justice issues affecting Aboriginal and Torres Strait Islander people in contemporary Australian society.
2. A general understanding of the legal system in the Northern Territory and how it relates to Aboriginal people.
3. Good written and oral communication skills with a particular ability to effectively communicate with Aboriginal and Torres Strait Islander people.
4. Experience working with/providing a service to Aboriginal and Torres Strait Islander people.
5. Experience/demonstrated ability in office procedures.
6. Availability to travel to remote communities and stay overnight, to attend remote Civil Law clinics when required.
7. Ability/experience in liaising with other agencies and developing networks and contacts in other associated services within the community.
8. Ability to work as part of a small team and meet deadlines with or without supervision.
9. A current ‘C’ Class driving licence, with manual driving experience.
10. Ability to obtain a satisfactory “Working with Children Clearance” (Ochre Card) upon commencement.
11. Satisfactory criminal history check and no history of disqualification from employment by a legal practice.

HIGHLY DESIRABLE

1. An ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander peoples.
2. An understanding of the role and function of NAAJA and a general knowledge of the legal process.

Appointment subject to:

• Rights within Australia.
• National Criminal history check
• Ochre Card

Considerations:

• This position requires you to apply for a Working with Children Clearance/Ochre Card prior to your employment commencement date and send us receipt of payment. This will be at your own cost.
• Six-month probation period.
• Non-smoking working environment.
• The contact details of at least two referees are required.
• Evidence of qualification attainment will be required.

For the full position description please visit our website https://www.naaja.org.au/2024/01/02/client-service-officer-civil-law-2/ 

How to Apply:

Applicants for this position must address the selection criteria in their written application, which should be sent to ***********@naaja.org.au. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.