Client Services Administrator

Synectic is a Tasmanian-owned, state-wide accounting and advisory firm of around 40 brilliant and dedicated team members. We offer an exciting workplace in a rapidly growing business where people come first and change is embraced.

We are seeking a passionate and talented Client Services Administrator to join our growing Launceston office.

This opportunity will suit an experienced administrator with outstanding client service ability, team focus and organisational skills. You will provide support to our accountants and advisers, dealing directly with team members and clients, as well as performing ad-hoc administrative functions. You will deliver a broad and diverse range of functions from addressing client needs, to coordinating your team, to managing databases.

Our preference is for full-time hours. We will consider applicants seeking part-time, however, the role requires 5 days/week.

This is a rare opportunity to join a fun and supportive professional services team who contribute positively to the broader community.

Our first priority at Synectic is to make a positive difference in the lives of our people, clients and community. 

We have a strong team culture and are Employers of Choice – recognised by our  team members, business leaders and the Tasmanian government as an excellent place to work, providing contemporary workplace practices and outstanding support for our team.   

We have a long-standing reputation for excellence. Some of Tasmania's most successful people and enterprises choose to work with us, and we are committed to delivering them outstanding service. 

Benefits:

• Work in modern offices and with industry-leading technologies.
• Full training and mentorship from an experienced and supportive team
• Diverse opportunities to grow and develop your career if you choose - work for a business that embraces a culture of "promoting from within".
• Up to 8 weeks annual leave through our purchased annual leave program.
• Employee Referral Program - monetary incentive for recommending great talent!
• “Synectic Day” -  a day off per year where no application or explanation is required, to give relief from unplanned pressures that can come up for a variety of reasons.
• Support for you and your family members through our free and confidential Employee Assistance Program.
• #teamsynectic - fun activities to support your overall well-being, and provide opportunities to contribute to your community and connect with your colleagues. Some of our activities include casual dress days, community and fundraising events, trivia nights, morning teas, fun runs, office sweeps and games, two days annually where we close our offices to get the entire team together, our legendary Christmas party, and many more!

This is a diverse role, based in our Launceston office. Your focus will be on providing exceptional Client Services and administrative support. Supported by an experienced team, you will:

• Work closely with our accountants and advisers to ensure we deliver excellent client service, including responsibility for:
  • client communications 
  • team co-ordination 
  • database management
  • job set-up and work scheduling 
  • preparing proposals and bills
  • preparing, collating, sending and monitoring documents
  • attending to corporate secretarial, ABR and ATO requirements for clients 

• Communicate with a variety of internal and external stakeholders
• Build genuine relationships with our clients and become a direct point of contact for client requests and enquiries
• Support the efficient and consistent delivery of services by maintaining an awareness of, and actively contributing to the development of, policies and processes related to your role
• You will be expected to approach your role with a mindset of continuous improvement and facilitate a culture of continuous improvement in your team
• Assist the administration team with various functions to ensure the office runs smoothly, including reception, setting up meetings, processing mail, and other ad-hoc administrative duties

In this role, you’ll get to know our clients and your teammates, how things work, where things are at, and what needs to happen next.

This is an amazing opportunity to enjoy a variety of work in a supportive environment, all while enjoying our awesome culture!

The role will suit someone with administration experience, who shows a true passion for interacting with and assisting clients and team members. 

You need to be an approachable people-person who has an immense care-factor. You will also have a commitment to maintaining the highest quality standards, and love to be organised and work on multiple tasks at one time.

To secure this role, you'll need to show us that you: 

• Have a positive ‘can do’ attitude and relish being a ‘go-to’ person
• Are confident, polite and empathetic in your dealings with a broad range of people
• Are well-spoken, well presented, and have strong written communication skills
• Can handle conflicting priorities and meet deadlines whilst maintaining composure, balancing timeliness with quality and accuracy
• Can think on your feet, act independently within established guidelines, exercise discretion, apply good judgement, and be proactive
• Excel in a collaborative team environment 
• Have sound computer skills with a minimum of basic skills in Microsoft Outlook, Excel and Word
• Embrace change, learn continuously, adapt, and quickly grasp new systems and technologies
• Proactively contribute to the continuous improvement of systems, processes and procedures
• Will commit to our values and ethical principles

If this sounds like you, please forward an application via the "Apply for this job" link. Please provide your CV and 1 page cover letter outlining your interest in the role, capabilities and experience. Interviews may start early so do not delay!

If you have questions about this opportunity, please contact Naomi Close on (03) 6424 1***.

Please note that applications must be submitted via Seek and will not be accepted via email.