AddressWho are we?
ORDE is a rapidly growing non-bank residential and commercial mortgage lending business committed to elevating Australian specialist lending standards. We provide comprehensive product solutions and deliver leading service levels, leveraging digital capabilities and deep industry experience.
We are passionate (and a bit obsessed…) about being disruptive and pushing hard to improve the experience and results for mortgage brokers. Our purpose “Built for Brokers” is clear and simple and defines our entire strategy (delivering better experiences, more value and opportunity, anticipating more needs and communicating more solutions, for brokers and their customers).
What are we looking for?
At ORDE, we are looking for a Client Services and Mortgage Discharges Officer who brings a strong passion for customer satisfaction and service excellence.
Key Responsibilities:
- Provide a timely response to customer and broker enquiries through multiple communication channels.
- Maintain a positive, empathetic, and professional attitude when engaging with customers, brokers, and solicitors.
- Handle mortgage discharge matters and security requests efficiently.
- Address and resolve customer complaints by providing suitable solutions and alternatives within specified timeframe
- Work collaboratively with other teams to drive process improvements with the aim to boost overall customer satisfaction.
- Processing client requests with strict adherence to established procedures, guidelines, and policies.
- Accuracy in recording and maintaining client data.
Qualifications and Skills:
- Strong written and verbal communication skills.
- Ability to listen actively and empathise with our client’s needs and concerns.
- Ability to think critically
- Attention to detail.
- Willingness to adapt to changes and drive process improvements.
- Previous experience in a similar role would be advantageous.
Why would you choose us?
We are a fast-growing successful company.
We think it’s pretty exciting to be part of a team which is building something that will make a difference.
We are focused, disruptive, think outside of the box and will encourage you to try new things.
We really care about our people and want them to have the best experience in their career.
We guarantee fun, challenge, learning and growth!
We embrace being challenged through diversity of thoughts.
We have a highly collaborative culture which provides an inclusive, enjoyable office experience for all staff.
We are Melbourne based and think being in the office all together is important, and we think working from home is too: 3 days in the office (Mon-Tues-Thurs), 2 days home.
We remunerate well and reward high performance.
Why would we choose you?
You have experience in similar type client service roles.
You are an articulate communicator with good verbal and written abilities.
You can thrive in a fast-paced environment while maintaining a high level of attention to detail and accuracy.
You are energetic and great at building relationships with internal and external stakeholders.
You have strong organisational skills and are comfortable with prioritising tasks and meeting deadlines.
Join Us:
We are dedicated to investing in our team, offering competitive remuneration benefits, and fostering a high-quality employment culture that values your ability to deliver and contribute.
Our team members are driven by the pursuit of a challenging and successful career in an outstanding business with a passionate, high-performance team culture.
If this resonates with you, please submit your CV to *********@orde.com.au Privacy and confidentiality can be assured.
