Client Services Manager

Fletcher International Exports stands as a cornerstone in Australia's lamb and sheep meat industry, renowned for its comprehensive processing and exporting capabilities. As a privately-owned entity, Fletcher International specializes in processing lamb and sheep meat products, along with trading wool, sheepskins, and a range of high-quality by-products. With a steadfast commitment to vertical integration, our company ensures a consistent supply of premium crossbred lambs year-round, complemented by direct grain sales to global export markets. At Fletcher's, our workforce is our driving force, and we invest significantly in their development to uphold industry-leading standards and deliver safe, superior products worldwide.Role Overview:
As the Customer Service Manager, you will spearhead the orchestration and oversight of our contact centre operations, focusing on enhancing customer services and fostering robust customer relationships.Key Responsibilities:
Develop and refine policies, programs, and procedures pertaining to customer relations and service offerings.
Ensure optimal operational performance within the contact centre to uphold efficiency and service excellence.
Provide leadership, guidance, and constructive feedback to team members, actively contributing to recruitment efforts as needed.
Effectively manage, motivate, and cultivate the skills of customer service staff to ensure top-tier service delivery.
Strategize and implement post-sales services to gauge customer satisfaction, ensure product performance, and continually enhance service standards.
Collaborate with internal departments, service partners, and customers to identify, address, and exceed customer expectations.
Indicative Skill Level:
Preferred qualifications align with ANZSCO Skill Level 2 and may include an AQF Associate Degree, Advanced Diploma, Diploma, or equivalent. Alternatively, a minimum of three years of relevant experience may substitute formal qualifications, supplemented by on-the-job training as required.Join us at Fletcher International Exports, where your passion for customer service meets unparalleled opportunities for growth and impact in the global market landscape.