Address
Form of work
Salary- Competitive salary of up to $75k plus super (pro rata based of the PT hours)
- Part Time or Full Time Hours - Flexibility to choose your days and hours of work!
- Welcoming and friendly culture with a truly collaborative team
- Close to public transport and car parking
- Fun social events including team lunches, career development and monthly drinks!
- Rewarding and fulfilling role with career development opportunities
Our clients boutique accounting firm in South Yarra is currently seeking a dedicated Receptionist/Client Services Representative to become an integral part of the team.
As the first point of contact for clients, you will play a pivotal role in delivering exceptional service and upholding the firm's reputation for excellence.
RESPONSIBILITIES:
- Greeting clients and visitors in a professional and friendly manner
- Answering and directing phone calls to the appropriate staff members
- Managing the firm's main email inbox and forwarding messages as required
- Scheduling appointments and managing conference room bookings
- Assisting clients with inquiries regarding services, appointments, and general information
- Processing client intake forms and updating client databases
- Maintaining the reception area, ensuring it is clean, organised, and presentable
- Coordinating incoming and outgoing mail and packages
- Providing administrative support as needed
- Assisting with basic accounting tasks such as invoicing and billing
- Maintaining confidentiality of sensitive client information
- Continuously seeking opportunities to improve processes and enhance the client experience
ABOUT YOU:
The ideal candidate will be a proactive and detail-oriented individual, capable of handling a variety of tasks with efficiency and enthusiasm. You will also have:
- Previous experience working within an accounting or financial firm is crucial requirement for this role
- Experience in a customer-facing role where providing exceptional service and support to clients is paramount
- Strong verbal and written communication skills to interact confidently and professionally with clients, colleagues, and other stakeholders
- Ability to multitask and prioritise tasks effectively, managing various responsibilities such as scheduling appointments, managing inquiries, and handling administrative duties
- Ability to handle client inquiries and resolve issues efficiently, demonstrating resourcefulness and professionalism in finding solutions
- Familiarity with basic accounting terminology and processes
For any further questions, please contact Vascilla on 0439 095 *** or ********@people2people.com.au
Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
