Client Services Officer

• Exciting opportunity to join fast-paced team in Community Aged Care
• Make a real difference in the lives of people living in the Kingston community
• Permanent, full-time position, Mentone based
• Band 4 $70,143 - $74,858 per annum

About us

The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ more than 1,450 people in a diverse range of roles, including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts, and management.

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

AccessCare is the City of Kingston’s home care service, which supports people who are older, have disabilities or who are carers. Our Home Support team helps people to remain living in their own homes by assisting them with a range of care services, including cleaning, personal care, meal preparation and shopping.

The role

AccessCare requires a rostering officer (called Client Services Officer) to work as part of a team to organise and deliver direct care services to clients within their homes and the community.

The position is a maternity leave backfill for 12 months and is based in our Mentone office.

Reporting to an Area Coordinator, your role is to:

• Roster home support services for clients;

• Respond to a high volume of telephone enquiries, showing the highest level of customer service to clients;
• Manage the client database to ensure information is accurately recorded and up-to-date;
• Quickly problem solve any last-minute changes to rosters due to labour shortages.

This role is integral to the delivery of in-home services to elderly people and people living with a disability. You will use your initiative and lateral thinking to problem solve, your interpersonal skills to effectively communicate with clients and other departments and your sound judgement to successfully multi-task throughout the day.

About you

You have a clear communication style with a calm, professional phone manner and a passion for helping vulnerable community members.

To be successful in this role, you will ideally also have:

• a proven ability to juggle multiple tasks and work under pressure
• experience working with a client database such as Carelink+

Experience in customer service and working in a community service environment with a background in rostering large teams is preferred.

What we can offer

As a member of the AccessCare team, you will be joining a professional organisation that is dedicated to helping its employees grow their skillsets and advance their careers. You will be working alongside people who are dedicated to improving the lives of older people and people living with a disability, and through your role you will be able to make a real difference in the community.

Additionally, as an employee of the City of Kingston, you will be part of an inclusive culture and have access to ongoing professional development. You will enjoy a range of employee benefits designed to promote a positive work/life balance, including:

• flexible working arrangements
• wellbeing initiatives
• discounted gym membership
• social club events
• paid parental leave
• salary packaging
• study/development assistance
• employee assistance program (EAP)
• discounted health insurance

Full time employees also have access to a planned day off every four weeks.

How to apply

If you have the skills, abilities, and attitude to take on this position, click on the APPLY button to submit your application. If you require further information after reviewing the position description available to download, please contact Kathy Voss on 1300 819 200.

Kingston values diversity and is committed to creating a workplace where all employees can be their true self every day. We are a child safe and an equal opportunity employer and strongly encourage candidates from wide-ranging backgrounds, identities, and experiences to apply.

To be considered for the role all applications must be submitted via our Careers recruitment portal.