AddressCreating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally, and globally, James Cook University (JCU) now have an exciting opportunity for a Client Services Officer to join our dedicated team in the Student Services Directorate.
- Full-time: 36.25 hours per week
- Continuing appointment
- Based at the Cairns Nguma-bada campus
- HEWL 5: $72,059 - $81,732 per annum plus up to 17% superannuation.
WHAT YOU CAN ACHIEVE IN THE ROLE
You’ll deliver high quality customer service, responding to enquiries from current and prospective students and community members in a consistent, skilled and knowledgeable manner to enhance the student experience at JCU. Often acting as the first point of contact, you will provide timely information and accurate advice on a broad range of matters including courses, scholarships, admissions, enrolment, student fees, alternate entry pathways, examinations, academic progression, graduation, academic transcripts, ID cards and administrative activities.
WHAT YOU WILL BRING TO THE ROLE
As an experienced customer service superstar, you’re accustomed to managing high numbers of enquiries via phone and email, providing accurate information and advice whilst exercising confidentiality and discretion. You’re familiar with the interpretation and application of policies, procedures and processes with ability to acquire proficient knowledge to inform others. With effective organisational and problem-solving skills, you’re able to manage your own workflow and prioritise to ensure deadlines and targets are met in a high-volume work environment. An excellent communicator, you contribute as an effective member of a high-performing team and you’re confident in dealing with people from a variety of backgrounds with respect and integrity. You’re also proficient in a range of software applications including the Microsoft Officer suite with ability to adapt to the use of new software packages with high attention to detail.
WHY JCU?
JCU offers a culturally diverse working environment with opportunities for professional and personal growth. Employee wellbeing is at the core of our values, and we support our people through the provision of flexible working conditions and many other exclusive benefits including:
- A generous superannuation scheme with up to 17% employer contributions with UniSuper
- 5 weeks of annual recreation leave
- 15 days of paid sick/carers leave per year
- Flexible working options
- Attractive options for salary packaging
- Fitness Passport
- Employee Assistance Program
- Ongoing professional development support
- Staff study assistance
- Access to online media subscriptions
- Corporate discount on health insurance premiums
- Well-equipped campus facilities including sporting, fitness and cafes.
HOW TO APPLY
Visit the Careers at JCU website for further information and submit your application online today.
Vacancy reference 18918 – applications close on 30 May at 11:59 PM AEST.
