Client Services Representative - Hybrid Wfh

At the hummgroup we offer a blended approach to working that gives you the flexibility to work at home or in the office depending on what you have on. We ask that you keep our customers front of mind at all times and that you get together with your team 3 days a week to connect and collaborate (and attend our #intsaworthy events). The rest is open for discussion.

hummgroup is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day and contribute to our continuous growth by helping retailers maximise the use of our point of sale payment plans.

What's so exciting about this role?

As an integral member of our Seller Success Team, you will provide support to our business partners by responding to business enquiries, while also liaising closely with other departments across the business, to make things happen. This is Full-Time role, working 38 hours, across shifts through the week between 8am to 6pm.

What Does An Average Day Look Like?

No day is average at humm but here’s an idea of what you can expect to do in this role:

• Helping the business operationally and engaging with our business partners
• Customer-focused approach with a passion for delivering exceptional service and support.
• Responding to inbound calls/emails from current merchant partners in relation to the humm product and services.
• Managing client queries and building business relationships.
• Liaising and working closely with other departments to reach the required outcome.

Who will thrive in this role?

You are customer obsessed and want to make a difference in their lives. You thrive in a fast-paced environment and are not afraid to challenge the status quo. You are a visionary leader who will roll up your sleeves to get things done. We are also looking for someone who brings:

• Is passionate about customer experience.
• Has excellent interpersonal and communication skills
• Has the desire to deliver a service that will exceed our merchant partner’s expectations.
• Thrives on creating positive business relationships.

If this sounds like you then we would love to hear from you!