Client Services Team Leader

$80k to $90K + Super
Non-for-profit organisation
Homebush West location
Our client is a non-profit organisation dedicated to providing accessible and affordable transport services for older individuals, people with disabilities, and those facing transportation challenges in South-East and Inner West Sydney. The team is committed to upholding values, including prioritising clients, leading by example, collaborating with others, and ensuring safety at all times.
Position Overview:
They are currently seeking a motivated individual to join us as a Client Service Team Leader. In this role, you'll lead a team of Client Service staff, fostering relationships with clients and ensuring the delivery of high-quality services. You'll work closely with the Operations Team and Community Programs Coordinator to facilitate effective service delivery across our organisations.
Key Responsibilities:

• Supporting clients in accessing transport services
• Implementing client-centered service processes
• Managing client records and transport bookings
• Maintaining relationships with external client groups
• Managing client feedback and complaints
• Overseeing the performance of the Client Service team
• Providing leadership and support to team members
• Ensuring adherence to program requirements

Personal Specification:

• Certificate IV in Aged Care or similar qualifications
• Experience in delivering Aged Care/NDIS services
• Ability to lead a team in a high-contact environment
• Commitment to workplace diversity and safety
• Strong communication and interpersonal skills
• Proficiency in MS Office and databases

Willingness to undergo relevant background checks and COVID vaccination