Address
SalaryCompany: Mercer
Description:
Mercer is seeking candidates for the following position based in Sydney or Melbourne:
Client Success Manager – (Industry Survey – Rem & Benefits)
What is in it for you?
- Open to either Melbourne or Sydney location
- 35 hour working week
- Brand new agile workspaces in Collins Square or Barangaroo
- Professional environment where your career path really matters and is supported in our global organization
- Great team environment with energetic and supportive colleagues
- Genuine work life balance
As a Client Success Manager in the Mercer Career Products team - you will be responsible for managing a portfolio of clients within the Industry Networks team. Ensuring our remuneration and benefit benchmarking products are meeting client needs and providing insights into their industry that adds value to their business and strengthens our client relationships.
We will count on you to:
- Manage and grow a portfolio of clients within a particular cluster of industries, that may include, for example:
- Professional Services and Education
- Financial Services
- Actuarial Science & Data Analytics
- Hospitality, Industry Associations & Club forums
- Success measured by client retention, revenue growth, and where applicable, database growth metrics
- Translate raw data into insights and presentations for delivery to industry HR leaders
- Maintain client satisfaction levels by ensuring effective onboarding, orientation and query resolution
- Keep on top of market and remuneration trends as well as client feedbacks / insights. Draw on deep industry and product knowledge, as well as broader HR and remuneration experience to become a trusted advisor and demonstrate value to clients
- Develop and maintain relationships with key contacts in the industry and maintain significant presence in the sector including client steering committees if relevant
- Proactively support clients to provide accurate data submissions to meet our internal deadlines
- Lead industry events (virtually and face to face), client webinars both pre and post survey release to maintain close contact with the market and communicate new insights
- Work closely with Project and Product Managers to support clients with data queries, data submission and provide trends insights
- Work closely with Client Engagement Managers, Business Development/ Sales and Marketing teams to support the development of product specific marketing materials to effectively market and sell assigned products
- Work with the Customer Service team to ensure client contact details are maintained and updated
- Ensure invoicing is accurate and timely
- Support revenue reporting and forecasting activities for assigned products
- Business and commercial acumen
- Product management and HR and remuneration experience
- 1-2 years working within a remuneration or reward environment preferred
- Ability to interpret complex data into easy to understand language
- Ability to learn about a wide range of products
- Ability to work with online product-related tools and be a technical expert to assist clients
- Ability to understand how survey trends are likely to impact on end users
- Comfortable with public speaking to small-to-large audiences - both virtual and in-person
- Strong time management skills
- Intermediate/ Advanced Microsoft Excel and PowerPoint skills
- Have great presentation, written and verbal communication, engagement and interpersonal skills
- Be able to work under pressure and have the skills to manage multiple requests/ projects/ pitches
- Business development skills
- Local market awareness and presence: communication, public speaking, thought leadership
- Be a confident communicator, able to work with and effectively manage a diverse range of internal and external stakeholders
- Strong client focus – able to confidently talk to clients from a diverse range of backgrounds at all levels (both in person, via email and on the phone)
- Be able to work under pressure and have the skills to manage multiple requests for support at the same time
- Have strong attention to detail
believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including , and , Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on and .
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.
Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
