Address- Full-time position being offered on a parental leave replacement basis until 30 June 2025, based at Broadmeadows
- Administrative support for job seekers from a Culturally & Linguistically Diverse (CALD) background
- Annual salary is $52,717 + 11.5% super (2% salary increase on 06/09/2024)
- Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
We are seeking applications for a Client Support Officer position for our Broadmeadows location, to provide tailored and accurate administrative support to the Service Delivery Managers, Employment Mentors and other site employees within the Employment Portfolio. If successful, you will work with Employment Mentors to provide seamless service to job seekers from a Culturally And Linguistically Diverse (CALD) background, reducing the number of administrative and monitoring activities for the team.
The Client Support Officer position is considered a potential pathway to becoming an Employment Mentor with AMES Australia, for people with no previous employment services experience.
To be considered for this position you will be able to demonstrate the following key selection criteria:
- Willing to complete the Employment Services Skills Set
- Good interpersonal and communication skills, including the ability to communicate with a range of clients over the phone, face to face and/or in writing
- Strong computer skills, including proficiency in the Microsoft Office Applications, i.e Word, Excel, and PowerPoint and knowledge of database applications
- Ability to take initiative, problem solve and take the extra mile to engage clients
- Strong organisational and time management skills with willingness to learn
- Exposure to financial processes, payments and/or petty cash management
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Ability to communicate service requirements to job seekers whilst ensuring the delivery of excellent customer service
- Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Vision and values and demonstrated commitment to quality and continuous improvement principles.
- Some prior work experience in an administrative role is desirable
- A current valid Driver Licence is desirable
- Ability to speak a second language will be highly regarded
To apply for this position please submit:
- Your current resume
- Cover letter addressing the key selection criteria outlined above
Applications for these positions will be accepted up to 5 pm on Monday, 8 July 2024, however interviews and other selection processes will commence as suitable applications are received.
About us
AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.
AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).
AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights
