AddressSeed Psychology
Client Care Team: Administration Support Officer
We are a well-established boutique private psychology practice located in the heart of Brunswick. We are looking for a vibrant, caring and mature-minded person to join our administration team.
We are looking for a person to work on a casual basis with a minimum of 15-20 hours a week. The practice opening hours are between 9-6pm Mon-Fri.
Key Responsibilities and duties include:
- Meet and greet patients with exceptional customer service and delivery of quality, warmth and compassionate service to health professionals and clients
- Manage psychologists’ schedules with diary and patient management across multiple locations
- Manage client appointments for consultation and referrals
- Telephone support and email management
- Client invoicing and billing via Halaxy practice management software system
- Other tasks and responsibilities required by our specialists
- Promotional work (as required) to businesses locally
- Liaising with clients, internal and external health professionals.
- Ability to provide administrative support to the Clinical Team Leader and Managing Directors as required
- General office support which may include a variety of tasks including database creation and management, document preparation, research and writing tasks, data reporting, digital marketing, updating websites etc
Key Selection Criteria
Essential Skills
- Exceptional time management and organisational skills
- Exceptional communication skills (both written and verbal)
- The ability to provide outstanding customer service with professionalism and empathy
- Be able to work autonomously and within a small team
- Excellent attention to detail, ability to multitask and willingness to learn
- Strong data entry skills
- Strong computer skills particularly using Windows/Microsoft, Excel, Google suite
Highly Desirable Skills
- Knowledge of mental health terminology (desirable)
- Prior experience with practice management software with Halaxy highly regarded
- Previous experience working with Medicare and health funds billings
- Flexibility to work at peripheral sites if required
- Experience in digital marketing, and website updates
Job benefits
- Be supported by our Office Manager and the team of administration staff
- The ability to share your ideas and grow the practice in collaboration with other staff
- Professional Development and training opportunities throughout the year
- Flexible working conditions & convenient location and easily accessible by public transport
- Be part of a practice that contributes and supports positive change in the community
- Be part of a warm and positive team culture with fantastic social events throughout the year
If interested, please email through your CV, and a cover letter addressing the key selection criteria to *******@seedpsychology.com.au. Applications which do not address the selection criteria may not be considered for the position.
For further enquiries please contact Office Manager, Santina Muscara on *******@seedpsychology.com.au or Ph:03 9388 8***.
