Clinic Support Administrator

Company overview

Inservio is a dynamic patient services company, full of vibrant and passionate people who are determined to support better outcomes for patients. Our mission is to simplify the complexity surrounding the provision of specialty medicines.

Our unique business is a leader in its field and rapidly growing. We are seeking like-minded people to join our team and help to continue to deliver upon our mission.

About the role

We are seeking to hire a full time Clinic Support Associate to establish strong relationships with targeted Ophthalmology clinics and provide professional support and administrative services to improve outcomes for patients and clinics. The ideal candidate will be professional, confident and have excellent verbal and written communication skills.

This role will be servicing Ophthalmology clinics in Canberra and the south coast region in NSW, whilst also providing remote admin support to the rest of the CSA team in NSW. 

Responsibilities include:

• Provide exceptional customer service to clinics
• Appointment management for clinics
• Script management
• Provide clinics with training, administration support, streamline processes
• Establish and maintain excellent communication with clinical staff, patients, doctors and Inservio staff

Skills, experience and requirements include:

• Well-developed customer service, communication and interpersonal skills
• Professional and friendly manner 
• Proactive, with the ability to solve problems and work independently
• General understanding of clinical environment in a non-hospital setting
• Autonomous worker who demonstrates initiative within the boundaries of their role
• Strong attention to detail
• Proficient in MS Outlook, Word and Excel 
• Valid Australian driver's licence
• Experience in pharmacy, medical or health care industry an advantage, but not essential

If you have a winning spirit, are customer and solution focused and would love to work for an innovative and dynamic company then please submit a cover letter and resume via the link.