Clinical Intake & Assessment Coordinator

• Supervision with Clinical Psychologist & Apply Clinical & Assessment Skills.

JewishCare NSW is seeking a Clinical Intake and Assessment Coordinator for our new centralised triage system. This is an exciting role focussed on the assessment of various clinical presentations across multiple client groups. You will be trained to follow a trauma-informed, client-centred assessment process aimed at identifying the risks, needs and urgency of people accessing our range of services. This is an excellent opportunity to be supervised by a Clinical Psychologist and apply clinical and assessment skills.
This is a permanent part-time position. The successful applicant will enjoy working autonomously and with a dedicated, dynamic and busy team, learning new skills and honing their expertise whilst providing a quality service to clients.
Job Description
Key responsibilities.

• Be the first point-of-contact for people contacting our service. Managing the administration of intake referrals and the triage assessment of these referrals.
• Using our triage assessment framework to establish an understanding of clients' needs, risks and urgencies, adopting a client-centred and trauma-informed approach to supporting the triage of these people into the appropriate service and program.
• Maintaining high standards of documentation and record keeping, ensuring client information is recorded in our client information management system.
• Developing and maintaining rapport with clients and strong relationships with referrers, to support optimal continuity of care.
• Being an ambassador for change within the organisation, approaching transitions with flexibility and collaboration.

Desired Skills and Experience
About you:
Essential Criteria

• Bachelor or postgraduate qualifications and current registration in either social work, psychology, occupational therapy or nursing, with accreditation or formal training in mental health.
• Skills and competence at completing bio-psycho-social intake assessments and conducting crisis risk assessments.
• Ability to work autonomously to manage daily workload in line with service delivery expectations and an ability to work collaboratively as part of a multidisciplinary team to assist clients in accessing the support they require.
• Compassionate approach to clients experiencing physical and mental health challenges and emotional distress.
• High level of interpersonal and communication skills including excellent phone manner.
• Strong organisational skills, specifically related to client information management, referrals, intake and triage decisions.
• Culturally sensitive practice when working with Jewish clients and a capacity to connect with people across a range of client groups
• Ability and willingness to work with existing client information management systems, and maintain high standards of client documentation and reporting
• Computer literacy skills
• Up to date WWCC, NDISWC and Criminal Record Check Clearance

Desirable Criteria

• Experience working in a triage and/or intake role, across mental health, aged-care, disability or child and family services.
• Experience working in mental health, aged-care, NDIS or social welfare services.
• Knowledge of trauma-informed care and legislation relevant to client presentations.
• Experience working with those affected by family violence.
• Experience working through organisational change.

Join Us:
If you're driven by the opportunity to make a significant impact in the lives of others and meet our criteria, we would love to hear from you. Apply now to become a part of a team that is dedicated to delivering exceptional care and support to our community.