AddressEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Canberra or Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The Clinical Specialist role underpins the sustainability and growth of EML through the Personal Injury Team at EML Solutions. The role leads a high performing and customer-responsive team that works strategically under a Psychological Claims Management Framework with both the employer and employee to reduce both the impact of a psychological injury and the cost of the claim.
This will be a full time, Maximum Term Contract/Secondment position until 31 December 2024 based in the Canberra or Melbourne office, with flexibility to work from home up to 3 days per week.
YOUR RESPONSIBILITIES
- Develop, implement and assist in driving the strategic direction, performance and sustainability of the clinical function operating within the Valliant Pilot Framework.
- Oversee and deliver a scalable, efficient, collaborative and effective customer-centric operating model under a psychological claims management framework
- Identify and evaluate individual and organisational development needs across the national portfolio.
- Provide and engage specialist support dependent upon the complexity of the claim (trauma/PTSD)
- Ensure, manage, and mediate a transparent claims determination process inclusive of the initial investigation into liability
- Work collaboratively with the employee and employer to develop an individualised strategy based on best practice and reasonable treatment taking into account any concurrent industrial action and additional complexities (secondary injury)
- Lead the efficient and effective gathering of information with the administrative support of the Claims Operations team members to accept reasonable and necessary treatment in line with clinical Frameworks and address barriers to enable early return to work outcomes.
- Implement injury management, rehabilitation and vocational rehabilitation initiatives across the national PI portfolio
- Ensure all actions are completed within relevant timeframes and influence case management strategy and claim finalisation.
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
- Provide oversight of mental injury recovery and RTW outcome trends to inform the development of reporting and analytics that drives performance improvement.
ABOUT YOU
- Demonstrated experience in a similar role or clinical role, working within in in a fast-paced business environment
- Tertiary studies in Allied Health (Psychology, Rehabilitation Counselling, Social Work, Occupational Therapist with Mental Health background)
- Intermediate proficiency in Microsoft Office Suite
- Qualifications in Mediation AND/OR Mental Health First Aid is considered advantageous
- Excellent understanding of psychological illnesses and injuries with experience working within a legislative framework
- Strong complex case management capabilities with focus on return to work, mental health, medically complex cases
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
