Clinical Application Specialist

• Empower Healthcare Professionals: Train & educate staff on cutting-edge medical equipment & software applications
• Dynamic Role, New Horizons: Opportunity to transition to an exciting, new career path 
• Join a visionary team: Work at a company that is dedicated to revolutionising healthcare and improving patient outcomes!

Wilhelm is extremely proud of our contributions and presence at the largest hospital project in Australia this year! In preparation for the site going live, we are seeking a dynamic and passionate Clinical Application Specialist to join our team. The Clinical Application Specialist will play a crucial role in educating hospital staff at Canberra Public and Canberra Northside on the effective use of Wilhelm's equipment following installation. 

This is an exciting opportunity for an individual with a nursing background or experience working in hospital environments (i.e. wardsman, medical device sales/account manager) to transition into a new role while leveraging their expertise in the healthcare sector. The ideal candidate will have a natural flare for training and potentially has a background or certification in teaching skills. This position is ideal for someone who is looking for consistency in their working time schedule – say goodbye to late night shifts!

Being proud of the organisation you work for is a high priority & you want to work in a role where you know you are making a positive social contribution. If you are passionate about education, healthcare, and driving positive change in the medical field, we encourage you to apply for the position. Join us in our mission to revolutionise patient care through innovation and excellence!

• Conduct comprehensive training sessions for hospital staff, including nurses, physicians & technicians, on the operation and utilisation of Wilhelm’s medical equipment and software applications.
• Collaborate with hospital administrators and department heads to assess training needs and develop tailored education programs to address specific requirements.
• Provide hands-on demonstrations and simulations to ensure staff proficiency in using Wilhelm’s equipment effectively and safely.
• Serve as a subject matter expert on Wilhelm’s products, offering technical guidance and troubleshooting assistance to hospital personnel as needed. 
• Foster positive relationships with hospital staff, acting as a trusted advisor and resource for ongoing support and education.
• Collect feedback from training sessions and collaborate with internal teams to identify areas for improvement and refinement in product design, usability, and training materials. 
• Maintain accurate records of training activities, including attendance, evaluations, and certifications, in compliance with regulatory requirements and company standards.
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs.
• Exceed customer satisfaction targes while meeting business agreement KPIs
• Represent business in a manner aligned with company values and goals
• Stay informed about advancements in medical technology and industry best practices to continuously enhance training programs and curriculum content.

• Bachelor of Nursing (or a related field) highly desirable; current nursing license/registration (preferred).
• Certificate IV in Workplace Training and Assessment or appropriate post-graduate certificate, or working towards (preferred).
• Experience working with IT interface systems and change management.
• Experience and/or understanding of teaching and learning in the health care environment – must be comfortable working in the OR and ICU environments.
• Strong communication and presentation skills, with the ability to effectively convey technical information to diverse audiences.
• Excellent interpersonal skills and a collaborative mindset, with the ability to build rapport and establish credibility with healthcare professionals.
• Demonstrated ability to adapt training approaches to meet the needs of different learning styles and skill levels.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Experience in providing well-written post-training reports and provide regular feedback on customer satisfaction and needs (preferred).
• Manual handing experience (preferred). 
• Excellent time management skills

If this sounds like you, then we’d love to hear from you. 

We’re an Australian owned healthcare technology company on a mission to improve health in Australia and New Zealand.

We partner with some of the world’s leading healthcare innovators to enable us to lead the way in modular design and construction, infection prevention and control, radiation safety and digital health. 

Our reputation is built on our superior project delivery, customer focus and attention to detail. Our customers include some of Australia and New Zealand’s largest hospitals and hospital groups. Since commencing operations in 2016 our team has expanded significantly, and our business continues to grow. 

Wilhelm’s company culture is based on a collaborative and inclusive work environment that values innovation, teamwork and professional development. 

www.wilhelm.com.au