Clinical Specialist

Fresenius Medical Care is known worldwide for our strong service culture, our commitment to patient outcomes and our outstanding clinical and product capabilities.
Our people work with us because the work is engaging, we make a difference to people's lives and we have authentic leaders who truly care. As a company, we aim to not only achieve our quality targets, but exceed them. We are driven by continuous improvement; strategic growth and we build on our successes year on year. We strive for clinical excellence and we are proud to impact the lives of our patients and their caregivers in the way that we do.
Position Title: Clinical Specialist Critical Care
Reports to: Clinical Lead, AU
Primary purpose:
This position is responsible for training and educating customers and patients in the use of Fresenius Medical Care dialysis products and related best practices in dialysis therapy in order to maintain and develop business in accordance with agreed business plans.
Key Result Area
Key Performance Indicator
Customers feel supported and confident with FMC products

• Demonstrate a high level of understanding, knowledge and skills in the designated specialty (HD/PD/Critical Care) Fresenius Medical Care portfolio, dialysis therapy and renal nursing
• Deliver and evaluate education programs /in-services (as developed by the marketing team) about FMC products
• Provide educational resources (brochures, manuals etc)
• Identify individual learning needs of clients in consultation with the nurse, Nurse Educator, Clinical NUM, etc in order to support individual learning plans.
• Perform clinical competency assessments of clients and provide certification of competency where required

Customers receive clinical expertise as a value-add resource

• Provide expert renal knowledge and identify strategies for optimizing patient care based on current research and trends in renal practice
• Provide clinical support to new and existing nurses. Support patients directly if/as required
• Maintain own clinical competence in line with FMC Clinical Competencies
• Deliver and evaluate education programs relating to dialysis practices in compliment with FMC products

Support the achievement of business results and growth in patient numbers

• Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams
• Build and maintain positive/ value-add working customer relationships
• Deliver presentations to doctors, nurses and key opinion leaders in compliment to FMC products (as developed by the marketing department)
• Organise events such as training sessions, focus groups, networking events etc for customers and health groups in conjunction with regional business manager and other departments if/as required
• Maintain and develop existing and new customers through planned individual account support. This may involve working with other FMC teams or discussing future targets with the regional business manager.
• Monitor and report on competitor activities and provide relevant information to management

Individual work is performed in support of the local team and wider company

• Update own clinical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks
• Demonstrate a commitment to professional development through membership of professional organisations/associations, including relevant participation in special interest groups.
• Promote a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met
• Provide input and support to marketing programs as required
• Where appropriate, become involved in FMC activities including attendance at staff meetings and involvement in company events (e.g. Home Therapies, RSA)
• Undertake other tasks as required

Competencies (attitude, skills, typical qualifications & experience)

• Registered Nurse with demonstrated renal skills – highly desirable
• Extensive HD and/or PD experience (depending on area of focus) - highly desirable
• Ability to work with minimal supervision and set priorities
• Highly motivated, independent, commercially adept, articulate and confident
• Skills across most Windows applications including Word, Excel, and PowerPoint.

We welcome applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.
If this sounds like an opportunity you are interested in, please copy and paste this link into your browser to apply for the position.