AddressAbout Us:
Integria brings together the best names in natural healthcare to deliver a total suite of superior, scientifically proven health and wellness products. Integria is committed to our vision to inspire people to live better lives, naturally. What goes into our products is so much more than what’s on the label. It’s the essence of our people working together that makes it all possible. We are looking for talented people to share in our vision and help make Integria a great place to work.
The Role:
Do you have a combination of naturopathic clinical experience and sound herbal knowledge?
Are you a passionate clinician who thrives on helping practitioners?
Keen to work with our leading brands such as MediHerb and Eagle?
We have an exciting opportunity for a passionate and focused Clinical Support Consultant to join our team on a 3-day permanent part-time basis in our Eight Mile Plains office. As a customer facing Clinical Consultant, you will be responsible for providing clinically relevant information mainly to a range of mainly healthcare practitioners. You will also be involved in a variety of diverse internal projects, as well as gaining exposure to our education and in-house expertise.
Key Responsibilities:
- Provide accurate Clinical Support for practitioners/retail partners or consumers via phone, email and live chat, recording all communications in our CRM software
- Assist practitioners with clinically relevant treatment options from a broad knowledge base of herbal and nutritional medicine
- Provide synthesised technical support for a range of conditions, including herb-drug interactions, regulatory requirements and adverse reactions
- Develop an ongoing understanding of relevant industry information and product knowledge across the Integria portfolio
- Create engaging and clinically relevant content and resources, such as writing projects for our social media platforms and our practitioner market
About You:
- Minimum of 3 years, ideally 5 years’ experience working in clinical practice and the practitioner natural healthcare profession
- Qualifications in naturopathy, or Western herbal medicine is essential
- Membership of a relevant professional association
- Excellent clinical assessment skills with the ability to solve complex problems with high attention to detail
- Demonstrated ability to multitask and use initiative for continuous improvement
- Effective communication and interpersonal skills in dealings with team members, customers and other stakeholders
- Accountable, with an ability to adapt in a dynamic environment whilst adhering to company procedures
- A passionate ‘can-do’ mindset focused on team collaboration and achieving results
What we offer you:
- Support for your health and wellbeing via our comprehensive ‘MyWellbeing’ program
- Access to our WHEREFIT platform, offering exclusive corporate benefits and discounts at over 2,000 leading fitness and wellbeing brands
- Access to learning and development opportunities
- Generous staff discounts on our product range
- Access to healthy snacks, free lunches and a day off every year to celebrate your birthday
