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Form of work- Work from home with IT equipment provided
- Availability required across a 24/7 roster, which will include evening and overnight shifts
- Virtual paid training provided (2 weeks Monday – Friday, 9am – 5pm)
- Work with a team that fosters an environment of collaboration and inclusivity
- We are a flexible workforce and will work with you on suitable shifts across our 24/7 roster to compliment your lifestyle
Telstra Health is proud to work collaboratively with the Australian Government and specialist partners for the delivery of 1800RESPECT from 1 July 2022, as the national front door for people experiencing, or at risk of experiencing, domestic, family and sexual violence (DFSV) and workplace sexual harassment (WSH). Our purpose is to provide an accessible, high quality, clinically informed and evidence-based service that meets the diverse needs and complex considerations of individuals seeking support.
Why join Telstra Health:
- Flexible working environment
- Avenues for growth and stepping into other roles and/or functions of other roles
- 30% discount on Telstra services including home broadband and post-paid mobiles
- Free 24/7 professional and confidential support for you and your family through EAP
- Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more
- Multiple leave options including paid parental, family and domestic violence leave, cultural, volunteer, study and pandemic leave, as well as the option to purchase additional leave
About the role:
The Clinical Support Line Specialist will be responsible for overseeing the day-to-day clinical operations of the 1800RESPECT Clinical Support Line, ensuring the efficient and effective function and delivery of the service. This role requires strong leadership, communication, and organisational skills, as well as a deep understanding of staff well-being and trauma-informed care practices.
You will be responsible individual for providing expert guidance, support, and resources to first response counsellors seeking clinical assistance whilst on shift.
Key Accountabilities:
Promptly and professionally handle incoming calls, emails, or chat messages from individual staff seeking support or information related to the role of first response counsellor
- Assess needs, and potential risks, while ensuring safety and well-being of staff and individuals seeking support
- Provide accurate and up-to-date information on relevant resources and support, tailored to the individual's unique needs and circumstances
- Utilise intervention techniques such as Psychological First Aid to support and assist staff experiencing emotional distress or immediate crisis situations, while working to connect them with appropriate resources
- Uphold strict confidentiality standards to protect the privacy of callers and adhere to all relevant policies, procedures and guidelines, laws, and regulations
- Develop a comprehensive understanding of the set KPI’s and assist staff to work within the frame of expectation.
- Assist with MCT’s and emergency service support for immediate staff and stakeholders.
- Provide feedback for continuous development and embrace changes for ongoing growth and best practice
Shifts will be negotiated across a 24/7 roster, based on the service requirements which is based around demand for support, your preferences, and the preferences of other team members. You will receive shift penalties based on the shifts occurring across the evening, overnight, weekend and public holidays.
About you:
You must be able to meet the following criteria:
- A completed minimum bachelors degree from an approved provider (Approved courses can be found via the relevant peak body)
- Minimum 4 years trauma counselling experience (preferably telephone counselling) or full-time equivalent experience in specialised sexual assault, domestic and family violence counselling
- Capacity to work and support staff, whilst remaining calm and embedding self-care practices
- Ability to rapidly develop a thorough knowledge of 1800RESPECT’s delivery model, including counselling model, policies and procedures.
- A robust understanding of federal and state-based legislation, including child protection legislation relevant to service delivery.
- Demonstrated understanding and experience of quality practice standards and understanding process involved in compliance
Additional requirements:
- Be qualified counsellors registered with either the Australian Counselling Association (Level 3 or above) or psychotherapy and Counselling Federation of Australia (PACFA- Clinical); or be qualified social worker registered with full AASW membership; or be registered psychologists with AHPRA (General)
- Hold Current Working with Children Checks, or the capacity to obtain prior to commencement
- Hold Australian Citizenship
- Desirable: Have completed training and to be registered as a clinical supervisor with ACA, PACFA, AASW, AHPRA
- Ability to work flexibly, including working from home and the 1800RESPECT office location when required
- A private room/space which can be used for your home office set up
- Reliable internet connection
- Willingness to work a variety of shifts and outside of normal business hours on occasions to meet operational requirements.
- Strong computer skills (experience with using systems, MS Word, excel, outlook and internet)
At Telstra Health we are passionate about creating an environment that's inclusive and supportive - a place where everyone can truly be themselves, we are committed to providing our people with a working environment that promotes and fosters positive health and wellness.
We encourage applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, workers of all ages, people with disabilities, people who identify as LGBTIQ across all locations across Australia to apply.
What’s next?
If this sounds like the role for you then click on the apply button now. Our selection process involves:
- Application review
- Detailed roster conversation with us
- A 30-minute virtual interview with our Clinical team
- Online assessments (Computer skills and 16) and Pre-employment checks*
*Preferred candidates will be required to undertake pre-employment screening, including Tertiary Qualification and Peak Body Registration verification, a National Police Check, Working with Children Check, reference checks and a right to work in Australia check.
If you would like more information about the position, please email us on ***********@health.telstra.com.
Applications will be assessed and shortlisted as they are received so apply today!
