AddressJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Our Team: Join the Platform Infrastructure Team at Five9, where we are dedicated to crafting and maintaining the cutting-edge Cloud Infrastructure that drives the development and deployment of software hosted by Five9. Our team plays a pivotal role in providing essential Cloud infrastructure, tools, and resources that empower software developers to create and deploy software efficiently and effectively.
Role: As a Cloud Platform Engineer at Five9, you will be an integral part of the Cloud Platform Engineering team, contributing to the development of Five9's Classic on-premises and Modern SaaS platforms. This role demands expertise in building high-performance Cloud Platforms with an automation-first mindset and a knack for problem-solving.
Key Responsibilities:
- Collaborate with the Cloud Platform Infrastructure Team to develop on-premises and hybrid-cloud solutions.
- Implement automation capabilities for common abstractions, tools, and CI/CD pipelines for the delivery of on-premises and Cloud Native applications.
- Empower all development teams at Five9 with on-premises and Cloud Native developer workflows, offering developer training and toolsets for automated software delivery with an emphasis on scalability and high availability.
- Design and construct secure, highly scalable, enterprise-grade platform services.
- Clearly document and communicate architecture and implementation solutions.
- Work closely with product managers, architects, testers, and development teams.
- Provide troubleshooting and support for the current Cloud platform in production.
- Offer expertise in debugging and supporting production issues.
Required Skills and Qualifications:
- 3+ years of professional DevOps or production operations experience.
- 2+ years of Cloud Native application delivery experience.
- Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity.
- In-depth knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure).
- Proficiency with core Cloud services such as compute, storage, network, virtualization, Identity and Access Management (IAM).
- Experience in Infrastructure as Code (IaC) and building robust platforms using automation.
- Familiarity with Linux-based systems and runtimes.
- Development experience in one or more programming languages such as Python, Terraform, Java, etc.
- Experience with current technology stack including Helm, Kubernetes, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices, or equivalent.
- DevOps mindset and understanding of Site Reliability Engineering principles.
- Some experience with at least one Cloud Provider automation tool.
- Understanding of running mission-critical software in production.
- Ability to prioritize tasks, work independently, and collaborate effectively in an agile environment.
Other Requirements:
- Availability for On-Call duties.
Join Us: If you're passionate about building and maintaining robust Cloud Platforms, and you thrive in a collaborative, fast-paced environment, we want to hear from you! Apply now to become a vital part of the Five9 team and help shape the future of cloud infrastructure.
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
