Cloud Support Associate Engineer

Canonical

To enable a wide diversity of open source communities to collaborate under the Ubuntu umbrella.

We deliver open source to the world faster, more securely and more cost effectively than any other company.

We're also the publishers of Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000+ contributors. Ubuntu means 'humanity to others'​. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation.

Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world's biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world's most productive developers.

This role is an opportunity for a hands-on engineer with a passion for Linux and cloud technologies to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.

The role of a Cloud Support Associate Engineer at Canonical

We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers.

You will be accountable for delivering an outstanding technical support experience on the full cloud technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.

Location: This is a remote role based in AMER or EMEA time zones.

• ⚠️ Cloud and Network Technical Support
  

  Provide knowledgeable guidance and troubleshooting support for clients' adoption of cloud and network technologies

• 📶 Cloud and Network Performance Optimisation
  

  Utilize data-driven analysis to optimize cloud and network performance through automation and scaling strategies

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🧮 Numerical problem solving
  

  Works with numerical information and performs mathematical calculations to solve problems

• 🔍 Attention to detail
  

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables