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Form of workLive the French Way, Discover Sofitel Darling Harbour.
Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
Your Opportunity
- Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations.
- Ensure personalised, efficient, luxury service is provided to all guests.
- Embrace the service culture of Butler service.
- Ensure all Food & Beverage is served according to Club Millesime standards and exceeds the expectations of our guests
- To initiate contact with hotel guests to offer individual services and to ensure guest satisfaction.
- Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
- Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
- Embody the art of French hospitality through a “can do” attitude.
- Perform tasks within a timely manner.
- Liaise with Chef/kitchen brigade to ensure service times are adhered to.
- Ensure all mis-en-place is completed prior to guests’ arriving.
- Ensure the presentation of Food & Beverage within Club Millesime is of a high, luxury service standard.
- Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations.
- Ensure that all Check-ins and Check-outs are processed smoothly, accurately and with a personal sense of welcome and farewell, in line with Sofitel Standards.
- Ensure all details on the registration card are transferred to the guest’s reservation accurately and appropriately so ensure that in future stays we are fully aware of all their needs and requests.
Skills and Experience
- Highly motivated with excellent attention to detail.
- Experience within a similar role is preferred, but not essential.
- Strong communication skills.
- Always display a professional appearance, representing our Sofitel brand.
- Ability to work a rotating roster including weekends & public holidays.
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!
Please note that full AU working rights are required for this role.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
