AddressCoaching Supervisor - Lifeline Crisis Support
- Employment Term: Permanent full -time opportunity
- Location: Work from home with occasional travel to one of our 10 centres across QLD
- Remuneration: $93,865+ 11% Super + NFP salary packaging
Make a meaningful difference with Lifeline
We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.
An integral part of our Lifeline Crisis Support and Suicide Prevention team as a Coaching Supervisor, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.
Let’s make a meaningful difference, together.
Your part in our Lifeline team
We are currently seeking a full-time, compassionate, professional and appropriately qualified, Coaching Supervisor to join our Lifeline Human Assisted Digital Team. This role operates remotely with the requirement to attend and occasionally work within Lifeline QLD Centres. Applications from anywhere in QLD will be considered.
The Coaching Supervisor monitors, analyses and evaluates the services to help-seekers accessing Lifeline via 13 11 14 and Human Assisted Digital, providing constructive, strength-based feedback to drive quality practice, continuous improvement and professional development. Working from a professional practice framework, be part of the positioning of Lifeline as a leading organisation with regard to emerging processes in service delivery, and crisis support practice relevant to Lifeline’s 13 11 14 telephone service, Human Assisted Digital or other delivery modes, as well as current or future collaborations between Lifeline Qld and Lifeline Australia National Office.
Reporting to Service Leader, the Coaching Supervisor accountabilities will include:
- Working closely with Crisis Supporters. monitor, evaluate and analyse the quality and consistency of the Lifeline 13 11 14 and Human Assisted Digital Crisis Support and Suicide Prevention services, undertaking evidence-based learning needs analysis
- In collaboration with Service Leads, Team Leaders and Centre Supervisors, support the development of individualised crisis supporter professional developmental activities as required
- Ensure accurate documentation and recording as required in compliance with UnitingCare policies and procedures, Lifeline Australia policies and procedures and Lifeline Australia Crisis Supporter Operations Manual,
- Contribute to and participate in working groups, network meetings and team meetings with a focus on service quality, continuous improvement and the development of practice enhancing tools and resource
- To work with values reflective of UnitingCare and Lifeline, provide expert advice and guidance as relevant and required
- Work with a degree of autonomy under limited direction, with a capacity to responsibly self-manage working hours that do not fall within regular office hours. Maintain confidentiality and privacy as per Policy and Procedures.
- Undertake other duties as and when directed within the scope of the role and the capabilities of the incumbent
- A minimum of a diploma qualification in the field of counselling or a human services related area.
- Preference will be given to candidates with a bachelor level qualification, or those who are in the process of completing such a degree.
At Lifeline, our job is to walk alongside people to achieve positive change and growth. As a respected industry leader and one of Queensland’s largest community service providers we are leaders in crisis response, the protection of vulnerable children, financial resilience, and family wellbeing.
- Flexible work arrangements to support work-life balance
- Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
- Eligible employees are entitled to 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
- Career development opportunities to challenge yourself, grow and make a meaningful difference
Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.
Joining the Lifeline team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
- Provide welcoming, safe & nurturing services for children
- Implement measures to prevent child abuse and neglect within our services
- Appropriately and immediately address child abuse and neglect if it does occur
Diversity & Inclusion
Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
