AddressJob Details:
- Monday to Friday, 8:30am - 5pm with hour break
- Sociable and multicultural working environment
- On going supportive provided where necessary
- Weekly time sheets and on time payment
- Attractive hourly rate of $36/hr + super
- 6 months contract - Temp to Permanent opportunity for the right candidate
- Located in Adelaide CBD
Job Responsibilities:
- Keep current and accurate notes using relevant system/s on daily workflows.
- Update Limit Management System (LMS) with information and actions taken relating to collection activities.
- Liaise with Claims / Compliance department when required, e.g. approvals for insured debts.
- Regularly checking on payment received and taking any action/s required.
- Checking on and approval of Solicitor invoices and update LMS accordingly.
- Follow the relevant procedures to accurately close debtor files.
- Issue various demand communications (letters, emails and phone calls) depending on the circumstance and as required.
- Manage incoming emails relating to client requests and actioning as required.
- Negotiate payment plans with debtors as required.
- Ensure that all documentation is up to date, accurate and completed in a professional and timely manner.
Job Experience and Requirements:
Essential
- 2 - 5 years' experience in a collections role.
- Understanding of the collections process and relevant local regulations.
- Understanding of relevant consumer credit laws, privacy laws, and regulations governing debt collection practices.
- Key traits; Passionate, self-motivated, resilient, collaborative, organized and high attention to detail
- Valid Police Check.
Desirable
- Possession of relevant certifications, such as a Collections License or Certified Credit Professional (CCP) or similar.
- Demonstrated experience using applicable collections software's or systems
