Collections Officer - Account Manager

Your previous experiences working within a fast paced account collections environment are clearly evident and you thrive in an office team environment. 

You are a very well organised individual both personally and professionally. You have incredible time management and prioritisation skills along with a proven track record of having a strategic and methodical approach to reaching your goals.

You exhibit fantastic problem solving skills and have the ability to build long lasting relationships with ease. You have a high level of computer competency with a good understanding and experience in using customer relationship management systems.

Ume Loans was established in 2009, (www.umeloans.com.au) and at the heart of our business is helping customers obtain loans even if they don't fit the traditional bank or finance company criteria. At Ume Loans we understand that bad things can happen to good people. We believe that if a customer can demonstrate that they can afford a loan, then we would like to try and provide them with the second chance they need, despite what may have happened in the past.

• We highly value collaboration in our team, so you will be required to work full-time from our offices here in Maroochydore, Qld.
• You'll be working within an experienced collections team who will be there to help you learn and understand our tried and tested collections process.
• In this role you'll learn how to balance remaining empathetic to the client's situation while negotiating acceptable payment plans for the company.
• Part of the role is learning and improving your skills in negotiating and monitoring payment plans for a portfolio of clients.
• We have a well thought out process that helps guide our team through their day to day collection activities.
• We will train you in our company's best practices around handling inbound and outbound calls as well as professional email communication.
• We will train you in how to use our state of the art technology to perform skip locating activities.
• Over time you will become confident enough to delve into our customers individual financial circumstances to fully understand their situation and negotiate the best outcomes for all parties.
• You will learn everything there is to know about the Privacy Act, ACCC and Legislative requirements so that you can help our business remain compliant with all of our relevant legislative requirements.

A successful career with us would involve you being willing to take on high levels of personal and professional development. Given that you are successful in the role and have a desire for your own personal growth, there are opportunities to progress through our proven development pathway. 

Our team also have opportunities to cross over and gain experience in other areas of our business such as credit assessment, financial legal processes and team management.

• Previous collections experience is an advantage.
• Exceptional communication skills.
• Empathetic, customer centric mindset.
• Proactive and enthusiastic approach to your work.
• Highly organised and able to multitask.

What We Bring to the Table

• Full training and support provided through our highly structured onboarding and ongoing training programs.
• We help our team grow both personally and professionally.
• We have developed a very professional and supportive team environment to work within.
• We offer a company structure that allows our dedicated high performers to progress their career in our business through promotional opportunities.
• We have an open and relaxed management communication style.

The Perks

• Enjoy an endless supply of Latte's, Tea and biscuits.
• Enjoy a Birthday RDO every year.
• Monthly referral program where you can win prizes that support local businesses.

Due to the high volume of applications that we receive from people wanting to join our team, any application sent without a Resume and Covering Letter addressing our opportunity will be disregarded. 

So, if you really want to join our team and put yourself ahead of the rest, we encourage you to invest some time in making sure that you prepare a cover letter that accurately addresses our role and answers the two questions below in “Next Step”.

Please send your Resume and Cover Letter addressing:

1. What has attracted you to this role?

2. Why do you feel this is the right opportunity for you?

We are hiring now, so don't delay your application.