Collections Finance Manager, Anz

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Team
This position is a key part of the global Agreement to Cash (A2C) organisation, which is focussed on billing, cash applications, disputes and cash collection. As part of the APAC A2C leadership team, the Collections leader is focused on driving improvements and delivery of collections for Australia and New Zealand.
The Job
The Collections Finance Manager ANZ is a leadership position that faces off to senior business and finance leaders, deals with key customers (e.g. for escalations or disputes) and interacts with sales leaders to influence and drive collection.
The Responsibilities

• Drive cash collection to meet targets for A2C as well as embedding a cash mindset in all activities and A2C Collection teams
• Support the A2C team to localise any global initiatives and drive local implementation
• Manage of aged receivables, BDE and ultimately driving achievement of EBITDA targets
• Govern cash initiatives e.g. cash calls and meetings, target setting, collection reviews, monthly reporting etc.
• Enforce compliance with A2C policy, identifying and addressing any deviations with those concerned, e.g. discussing the unapproved granting of extended payment terms with Sales management and agreeing remediation plans
• Leading cross-functional (Sales, Operations, Finance) sessions to drive the eradication of the root causes of the most frequently occurring disputes, ensuring that action plans are documented and executed on time
• Interpret changing customer payment performance segmentation results to track the degree of success in applying specific collection processes to specific customer segments, e.g. assessing the impact of proactive telephone collection and fast track dispute resolution upon major bad paying customers. This will include liaising with Sales teams to present results and agree actions that Sales need to take to support payment performance improvement
• Provide guidance and advice on how to resolve major customer payment issues, e.g. reviewing accounts with significant aged backlogs of unpaid invoices, unresolved disputes and unallocated cash. This will include leading meetings with major customers to discuss issues and agree resolution plans
• Manage the implementation and ongoing execution of leading practice cash collection processes including proactive telephone collection, variable automated dunning letter cycles based collection etc. This will include reviewing results on a monthly basis and making adjustments as and when required
• Manage the overall level of credit-related risk by tracking and monitoring the level of 90 day+ overdue receivables, identifying reasons, driving actions to collect cash and actions to resolve unresolved disputes. This will include reviewing the relationship between credit-based risk assessment, payment performance and 90 day+ overdue receivables to identify and action opportunities to adjust initial decision making on payment terms and payment methods
• Facilitate decision making with local A2C stakeholders, including effective communication on status, issues, risks and opportunities
• Work closely with the BPO Collections partner to ensure ANZ agreed Cash, Aged Debt and BDE KPI’s are met and strategies and solutions are implemented to achieve agreed targets
• Oversee all collections related month-close activities and month-end reporting ensuring that timescales are consistently met
• Manage the ANZ cluster Collections delivery organisation and partnering with all local A2C stakeholders. The operations are delivered from a number of locations, centers onshore, offshore, 3rd party and remote workers. The role should set behavioural expectations and set the tone-from-the-top to make this successful
• Ensure that key stakeholder relationships are maintained and there is strong communication and interaction between key business unit stakeholders and Collections
• Identify and supporting the development of appropriate Collections related training to fill capability and skills gaps. Conduct training where applicable and/or feasible
• Identify top talent within the region, manage and mitigate these individuals as appropriate

• End to end process understanding of the and order-to-cash operating model, ideally with a track record of DSO and cash collection sustainable performance improvement
• 5-10 years’ experience senior management or leadership roles
• Show an advanced understanding with respect to the legal laws pertaining to any potential Legal escalations and lodgements, Liquidations, Administrations, Contract interpretation
• Strong AR settlement negotiations skills with largest customers and senior individuals (CFO’s, Financial Controllers, National Procurement Managers, International Account Managers)
• Sound knowledge of Financial Literacy, Business acumen and Credit Analytics
• Bad debt and customer behaviour modelling use experience
• Good judgement and decision making ability
• Will have a Positive attitude, Self-confidence and calmness under pressure
• Strong Leadership and teamwork skills with ability to lead and motivate during ambiguity
• A sound knowledge of Oracle Cloud Collections module
• Track record of successfully driving performance and process improvement via leveraging data effectively to gain valuable insights. Strong business process definition and analysis skills & strong Excel skills
• Understands the importance of cash within a business, and understands the components that can drive improvement results in cash collection metrics to a targeted level
• Ability to project manage, lead and work collaboratively in a matrixed environment with a large number of stakeholders to deliver end to end continuous process improvement
• Flexibility and resilience to adapt to changing requirements and timeframes.
• Excellent written and oral communication skills and able to create impactful, concise and easily understood presentations, and is able to effectively engage and influence senior stakeholders
• Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills
• Ability to constructively challenge the status quo, identify improvement opportunities and engage with all relevant parties to gain commitment, lead changes and ensure success
• A change agent that is passionate about speed and simplicity
• Ability to set clear priorities and objectives for self and others and clarify ambiguities as they arise
• Ability to assess risk with A2C processes and to implement appropriate controls to mitigate risk