AddressCompany Info:
Our client is a private organisation that is highly respected in the asset finance industry. They offer a range of finance solutions, partnering up with well-known auto brands to offer the best solution to the end consumer. Located in Macquarie Park Sydney, they are close to the train station and there is ample staff parking. Alternatively, this role can also be located in the Camberwell, Melbourne office.
Benefits:
- The opportunity to earn up to 10% bonus
- Work in a flexible environment (eg. work-from-home hybrid options
- Lots of learning opportunities
- Join a fun, friendly and dynamic team
- Wellness and diversity initiatives
- Salary Continuance insurance
- Discounts on car loans and novated leases
About the Opportunity
This is an incredible opportunity to kick-start your career in finance or continue to broaden your existing skills.
You will join a passionate and dynamic customer service team, dealing mainly with either 1-30 days arrears or late/more complex arrears. Duties include:
- Inbound and outbound collection calls; following up on current and broken payment arrangements
- Providing customers with solutions to their queries
- Making suitable arrangements for repayment of arrears with clients
- Assessing hardship cases in conjunction with the hardship team
- Skip tracing using various tools
- Educating delinquent customers to prevent future arrears
- Accepting or making recommendations on settlement proposals and hardships submitted by clients
- Making recommendations for initiating legal action to recover overdue amounts
About You
- You will not need finance experience to be successful in this role. However, we would love to see you coming from a customer service background. And we are also very open to welcoming seasoned Collections Officers to the team.
- You will have a natural affinity for people and your engaging personality will deliver high-quality customer service
- Strong attention to detail is necessary to keep customer records up to date and accurate
- Sometimes it gets busy, so a calm and patient nature will aid your success in the role
- Tertiary qualification (commerce/finance/accounting or related disciplines desirable)
Sound interesting? Apply now via Seek as we are actively hiring.
For a confidential discussion, feel free to call Melissa on (02) 8042 8***
