Collections Officer - Mortgages

Who We AreAt Pepper, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. We aim to provide options for our customers and make a real difference to their lives.Underpinning all that we do are our three core values:Can Do - We think outside of the box and leverage the power of teamwork to deliver,
Balanced - We set our customers up for success, producing win-win outcomes that are both human and profitable, and
Real - We respect people and keep it honest.Pepper has grown to become one of Australia’s largest non-bank lenders and has been recognised as Australia’s Best Specialist Lender.What We Have on OfferBased in Parramatta, we are seeking an experienced Collections Officer for a permanent full-time role who has a Can Do and empathetic mindset for providing customers with tailored payment solutions to assist them through their individual circumstances to achieve a positive financial outcome.About YouTo succeed in this role, you’ll have:

• Minimum 1 years’ experience in a collection’s role
• Good understanding of collections and contact centre systems and processes
• Excellent verbal and written communication skills
• Strong customer service ethic
• Ability to remain calm under pressure and be a problem solver
• Deliver high quality work while maintaining turnaround times
• A team player mindset who will add to the existing positive team culture

Our BenefitsWe’re committed to making Pepper a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential. We have a wide range of benefits on offer including:

• We believe in a life outside of work, enjoy work-life balance with our hybrid working model.
• We love to recognise each other for their efforts through our Spice Rewards Program.
• Access to a free gym membership with our partners.
• Great people know great people, so refer your network to the business and receive a $2000 referral bonus!
• Parental leave entitlements that provide you with options and flexibility
• Purchased leave, novated leasing, staff loan rates and more!

Pepper is proud of our inclusive and diverse workplace that we have built over the last 23 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.If this role sounds like it’s for you, we want to hear from you.For more information on Pepper visit www.pepper.com.au.