AddressFull-time, 23 month maximum-term contract (with potential for extension). This role can be performed out of our Brisbane or Sydney office, with some flexibility to work from home.
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you’ll be doing
The objective of the Commercial Performance Specialist role is to provide insightful, accurate and timely analysis of revenue opportunities, to help shape the prioritisation of digital initiatives to in-turn, improve Virgin Australia's (VA's) revenue performance and maximise return on investment. This will include analysing opportunities that help shape VA’s test and learn programme, as well as utilising data from this programme itself to prioritise what is fed into, and committed to code in the overall digital delivery roadmap. The role will build and help evaluate financial business cases for potential digital initiatives and investment.
Further responsibilities include:
- Use Microsoft Excel, PowerBI, Adobe and other digital analytical tools to proactively interrogate and analyse data to identify trends, gaps and opportunities that help the company prioritize digital resources
- Transform analytical output into actionable insights that will improve decision making and consequently drive business performance
- Participate in the analysis and documentation of commercial and strategic objectives as they relate to solution design, delivery or development
- Analyse individual digital product initiatives as they pass through the agile development process in terms of their revenue opportunities based on impact on conversion, average fare and ancillary revenue
- Provide data insights into how initiatives can be enhanced as they progress through to full implementation
- Continuously develop understanding of revenue opportunity sizing based on learnings from previous experiments as well as implementations to improve accuracy of analysis
- Build and help evaluate financial business cases for future direct channel initiatives and investment. Build accurate detailed models that take various data inputs into account then summarise for executive decision making
- Undertake relevant research and analysis of information/data from internal and external sources to develop recommendations for stakeholder endorsement
- Continual delivery of strong recommendations with options considered and supported by a high degree of research and analysis
- Support in allocated projects and drive to outcomes
- Promote a data lead culture through the use of data and analytical decision making across the Commercial Division
You’ll be great in this role if you…
- Tertiary qualification in a relevant field (Business, Economics, Finance, etc.)
- Experience analysing digital and commercial data
- Experience forecasting revenue opportunities based on digital and commercial variables
- Experience operating with ambiguity in pursuit of an overall objective
- Advanced Excel, PowerBI and digital skills
- Ability to use data insights to generate easily interpreted, impactful Microsoft PowerPoint presentations
- Excellent communication skills, both written and oral
- Excellent stakeholder management skills
- Attention to detail with respect to interrogation of data quality and the generation of insightful reporting
- Understanding of the digital, financial and commercial aspects of the industry and business
- Knowledge of Adobe suite (AEM, Target, Analytics)
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
- A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
- One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
- Cheaper hospitality, retail, technology, beauty and wellness services
- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
- ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
When everyone is included, everyone wins
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply?
We’re ready to hear from you. Apply now.
