Commercial Portfolio Manager

 Location: Welshpool (WA)

Remuneration/Benefit: Competition remuneration offered + bonus incentives  

• Drive customer growth
• Maintain successful customer connections
• Flexible working accommodated

About the role: 

Join our successful Bulk Customer and Growth team, managing customer accounts to deliver strong commercial outcomes as our newest Commercial Portfolio Manager based at our Welshpool office.

This key role will be accountable for partnering with customers and operational teams to deliver strong commercial outcomes across your portfolio of customers, both as an individual Account Manager and also as a leader of a small team of Account Managers. Within your portfolio, you will develop and leverage your strong customer relationships to optimise current revenue contracts, whilst also driving business growth through identifying and securing new opportunities.

Key responsibilities for the role include: 

• Build and maintain excellent relationships across your portfolio of customers and all functions in Aurizon to optimise the flow of customer information. 
• Be the lead expert for all customer intelligence within the portfolio, including identifying and facilitating potential future business growth opportunities or decline risks, and developing long-term strategic solutions to manage these.
• Lead and manage the design and development of customer proposals, tender responses and business cases within your portfolio. This will involve working cross functionally with Operations, Legal and Finance, and managing internal approval processes with Senior Executives.
• Lead commercial negotiations and contracting processes with customers, with a focus on renewing current contracts in prior to expiry. The ability to foresee how a contractual and pricing mechanism may drive behaviours, and what outcome that may create for Aurizon and the customer is key.
• Develop and maintain active key account management planning for each customer in the portfolio. 
• Deliver the performance requirements of each contract within the customer portfolio through the rigorous contract performance process, including managing issues that may arise with your customers, to the satisfaction of the customer and your internal stakeholders.
• Develop and/or deliver timely and accurate reports, documents and specific data as requested and/or planned. 

About you:  

You are a strong negotiator and have experience delivering optimal commercial outcomes that creates value for Aurizon and for our customers. As an energetic, well-spoken and articulate commercial lead, you are resilient to the issues that can arise when maintaining customer contracts and are adapt at having challenging conversations. Internally, you are the voice of the customer- leading and developing business cases with input from support teams such as operations, legal and finance.   Those with extensive knowledge of transport and logistic operations, within the relevant area and commercial activities and a degree in economics/ finance will be highly regarded. 

Skills, Qualifications & Capabilities include:

• Minimum 3 years' sales, commercial and/ or account management experience (mandatory). 
• University qualified in Economics, Finance, or related discipline (preferred)
• High level of management and leadership skills with the capacity to develop, implement and achieve goals and targets. 
• Strong interpersonal and communication skills including negotiation, consultation, facilitation and written communication skills.
• High level skills in the identification, specification and delivery of customer service in a large commercial organisation 
• Solid understanding of financial analysis and business strategy, with a bias towards making data based decisions.
• Substantial skills in working effectively and collaboratively as a key contributor to a team. 

What we offer you:             

At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities. 

Some of our benefits include:

• Development and growth opportunities.
• Access to mentoring and development programs.
• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
• Parental leave program and super booster.

About Aurizon:

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets. 

Look to Aurizon for a diverse and collaborative culture.

At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.

To learn about us and our company values, please visit www.aurizon.com.au/careers