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Form of work
SalaryWe're Feros Care, and we're pleased to meet you.
And what we care most about is helping people live healthier, happier, better-connected lives.
Since 1990, we've been making it happen, both for older Australians and people with disability.
We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creator. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach.
We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.
What you'll be doing:
The key purpose of a Local Area Coordinator, Quality (LAC, Quality) is to empower people with disability, their families and carers to build, pursue and fulfil their goals and aspirations and exercise choice and control while engaging with the National Disability Insurance Scheme (NDIS).
The LAC, Quality will accomplish this purpose via quality activities such as audits, surveys, feedback, subject matter expert support as well as planning and implementations.
Your work will include:
- Conduct regular audits of plans, plan implementations, support connection outcomes, and staff reporting obligations providing regular comprehensive reports with Audit findings to LAC Leadership
- Coordinate the feedback register under direction from the Service Area Manager, ensuring the feedback loop is closed out in a timely fashion
- Assist with the development and writing of policies and procedures ensuring they are regularly updated and communicated to staff
- Provide assistance to the Service Area Manager to ensure the Issues log and reoccurring report formats are up to date
- Coordinate all local survey activities under the direction of the National Program Manager, Local Area Coordination
Who we're looking for:
- Confident and high level user of technology and the internet
- Demonstrated experience and commitment to working with and delivering high quality services to people with disability, their families, carers and local communities, or a lived experience
- Demonstrated experience and an in-depth understanding of person-centred strengths-based planning and review
- In depth knowledge of all relevant NDIA legislation, Grant Conditions and Feros Care policies and procedures
- Previous experience in working with special needs and/or disadvantaged groups
- Lateral thinker with the ability to overcome barriers and adapt to change, generate solutions and work collaboratively to achieve a successful outcome
- Highly organised and passionate about meeting outcomes of the program
- Positive and respectful communicator with excellent written and oral communication skills
- Excellent verbal and written skills as well as the capacity to provide strategic advice
- Occasional intra or interstate travel
What we can do for you:
- Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2650 per annum tax free) (Part time and Full-time employees)
- All LAC's receive a daily travel allowance ($25 per day!).
- Extensive discounts available on everyday purchases, financial tips and services, wellbeing, and wellness programs through our employee's benefit program ForME.
- Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates)
- Private Health Insurance Discount (Medibank)
- Employee Referral Program
- Employee Assistance Program (EAP)
- Paid parental leave for eligible employees.
- All technology / equipment provided.
- Dedicated, supportive managers who care about your wellbeing.
