Community Specialist

Why Billson’s?

With plans to launch over 100 more delicious products, create a world-famous visitor destination and share the Billson’s experience internationally, we’re after a bunch of amazing people to join our dream team.

Billson’s offers opportunities to develop in your role as well as opportunities to move and try new things which inspire and excite you.

We are going to be upfront – this dynamic business may not suit everyone. You will need to be an awesome team player, adapt to changes quickly and keep up with our fast pace.

Billson's offers excellent benefits, including flexible work, a 35-hour working week, good wages, bonuses, training, car-pooling allowances and a generous discount on drinks.

This role will be based onsite in Beechworth, Victoria.

Position Objective

As a Community Specialist, your primary goal is to engage and delight our consumers, fostering brand awareness and delivering exceptional service via phone, email and social media. On a day-to-day basis, you will provide enthusiasm for our products and experiences, respond to inquiries and provide solutions to any problems. To do this role well you must be able to communicate clearly, remain calm and professional and demonstrate empathy when providing support for our consumers.

Working with a team, you will ensure that you help increase brand awareness across Australia, actively seek input from consumers to help with improvements and future direction and create a consistent and excellent experience for all those consumers you interact with. You will be supported with training, variety in your role and the flexibility to do whatever is necessary to create great consumer experiences.

Responsibilities

You will report directly to the Consumer & Community Manager and be accountable for the following:

• Maintain a positive and professional demeanor with consumers at all times.
• Respond promptly to inquiries via phone, email, social media – Facebook, Instagram, TikTok and Treads.
• Address and resolve complaints and inquiries efficiently.
• Keep records of consumer interactions for timely follow-up.
• Contribute to process improvements and efficiencies.
• Collaborate with the team to support tasks beyond your role, fostering a unified work environment.

At Billson’s we are one team and pride ourselves on working collaboratively - we support each other and help as needed. On occasion and within reason, you may be asked to assist with tasks outside your role and responsibilities.

Position Requirements and Skills

• 2 years of service experience in hospitality, retail, or admin.
• Proficient in all social media platforms.
• Ability to remain calm and empathetic in challenging customer situations.
• Facilitate meaningful conversations between consumers and the brand.
• Familiarity with marketing tools, including website management, third-party platforms, and EDM.
• In-depth knowledge of our products.
• Provide regular reports on community discussions to contribute to building brand awareness.

This position will close on finding the successful applicant. Interested candidates are encouraged to apply as soon as possible.

Open to all Australian residents only

Equal Opportunity Employer