Community Support Services Manager

Community Support Services Manager

Grant funded term contracted position till August 2025 with the possibility of extension

Salary up to $151,738.17per annum plus superannuation plus the option of a motor vehicle equalisation allowance ($10,450 per annum) or a lease for private use of a motor vehicle 

(Salary package will be assessed based on skills, experience and qualifications).

At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation and focused on delivering exceptional services, infrastructure and facilities for our community.

Our strength is the diversity of our people. Together our responsibility is to create an inclusive place where everyone is welcome, valued and belongs. We lead with courage, openness and curiosity. Our conversations and actions celebrate diversity, inclusion and belonging. Learn more about us here.

About the Position

Our Community Support Services Manager leads the delivery of significant services to older people living independently in the community. The role includes management of operational aspects of the business: guiding day to day delivery of quality services; managing customer and staff matters; maintaining assets, such as the community transport fleet; and facilitating adaptation to emerging service needs. It also involves commitment to strategic development and change as part of the Aged Care Reforms.

In this role you will lead a team of 20 people and 130 volunteers, across two business streams: Community Transport and Social Support Services. 

What You will be doing:

• Provide expert high level advice on current and emerging issues related to delivery of services to older people and people with disability to senior management, internal and external stakeholders, including funding bodies, peak organisations and other councils  .
• Lead and manage the planning and delivery of services for older people, people with disability and their carers across multiple aspects of community transport and social support 
• Inform strategic planning and day to day decision making for service quality and sustainability
• Manage complex stakeholder relationships, with internal, external, government and community stakeholders  
• Lead and manage a complex Business Unit within a continuously changing environment and contribute to positive organisational culture 
• Encourage and create positive working relationships to facilitate a constructive and effective team / Divisional culture and a productive workplace 
• Drive a program of continuous improvement across all service areas, targeting appropriate operational efficiency and revenue generation  
• Negotiate, procure and manage contracts to support Council’s objectives.  
• Undertake community needs assessments through surveys, benchmarking activities, focus groups, public meetings and working parties, which provide data and business intelligence to underpin strategic planning for the Business Unit  

About you:

You will be an energetic community services practitioner, who has the capabilities and attributes to lead delivery of services to older people living independently in their local community. You will be committed to enablement and empowerment of our service customers and to working to build a shared direction, approaches to practice and ‘can do’ culture with your team.

You’ll have worked within a service context where accountability for the achievement of clearly defined outcomes, to meet the terms of an external contract, is part of your remit. You will balance your keen business sense with your commitment to social justice. You will be able to inspire your team to focus on delivering quality services here and now, while preparing the service for the future. You’ll welcome new challenges and have the courage to raise and overcome new issues as they arise

Benifits of working for council

• We provide flexible working arrangements such as hybrid working and flex- you just need to ask!
• 35 hour work week
• We are value-led, support and encourage personal and professional growth, recognise and reward performance and embrace change.
• We provide generous leave provisions including 5 weeks annual leave per year of service
• We are committed to providing a safe working environment for all, (everyone, every day and everywhere) and make available wellbeing programs to support mental, physical and social wellbeing of our staff to be at their best.
• Laptop provided with position

Interested?

For more information, click on Apply to be redirected to Wollongong City Council's E-recruitment site.

Contact Sue Savage, Manager Community Culture and Engagement via her Personal Assistant Claire Knight on (02) 4227 7*** for questions related to the job 

Applications close 11:59pm, Tuesday 27 February 2024

We encourage applications from everyone regardless of gender, age, ethnicity, cultural background, faith, disability or gender identity. People with disability are encouraged to reach out so they can be supported in recruitment processes, to enable them to demonstrate their skills and capabilities to meet the requirements of the job.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Criminal History and Working with Children Check. Employment is subject to clearance of all these checks.