Community Team Lead - Personal Care

 
 
Exceptional opportunity for an experienced Community Team Lead to join our highly successful care team, based in Mackay. The role will see you head up a team of extremely passionate and dedicated Personal Care Workers, servicing Mackay CBD and surrounds. Reporting into our Local Area Manager, you’ll work closely with our key stakeholders and wider Bolton Clarke team to ensure business objectives are consistently met within the desired timeframe and parameters. We are a fun-loving team, who pride ourselves on our ability to build rapport quickly, maintain professionalism and work seamlessly and independently in the community. 
‘A week in the life’
 
 
 
Provide line supervision and support for a team of Personal Care Workers (PCW) ensuring they provide services at best practice standard and aligned to Bolton Clarke’s values and Code of Conduct
Work closely with the Operations Manager and other key stakeholders to plan for future workforce forecasts.
Actively monitor caseloads, new referrals, and allocations
Undertake administrative responsibilities associated with the role, including those associated with quality improvement and monitoring.
Work closely with the rostering/scheduling team to ensure that services to clients are not compromised and achieve optimum utilisation.
Recruit, select, induct, and develop staff as well as actively supporting their safety, health and wellbeing and that of our clients.
Ensure all participant plans meet compliance and reporting requirements.
Work closely with the Operations Manager in reviewing and developing systems and processes.
Ensure all reporting and documentation requirements are met, including completing and maintaining timely, accurate and efficient administrative and communication systems
Supervise and support service coordination staff, including competency assessment and identification of training needs.
Provide relevant and timely feedback to the Operations Manager and other relevant key stakeholders relating to client issues, external provider issues or any other issues which may impact on the program or client care.
Benefits you will receive:  
 
 
Work/Life Balance with fixed and flexible shifts
$15,900 Salary packaging + $2,650 meal and entertainment allowance
Private Health Insurance discounts, corporate health & fitness program and access to our total wellbeing program.
Career progression and development opportunities
Opportunity to give back by supporting the health and wellbeing of our clients.
Uniforms provided - no need to choose your outfit every day.
Reimbursement of $0.85per/km you travel when using your own vehicle.
An inclusive and supportive work environment where people are valued and encouraged to grow and develop.
Work in a trusted and values-based organization focus used on teamwork and customer satisfaction through innovation and growth.
Qualifications and Experience
 
 
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