AddressThis medical practice provides traditional high quality GP healthcare support to the whole family……within their own local community.
With a TEAM of 6 Doctors, 2 Nurses and 6 Receptionists (2 on roster at any given time), the practice provides healthcare support from 7:30am – 6:00pm Monday to Friday and 8:00am – 12:00noon Saturdays.
The Role:
With expansion plans on the horizon, this medical practice has created a NEW ROLE for an experienced Administration Professional to join the existing reception and administration team as a HANDS-ON Team Lead.
You will be responsible for all the usual Medical Centre Reception and administration duties – office open and close procedures, meet & greet patients, first point of call with the phone and email, scheduling appointments, maintaining patient records etc……along with taking coordination and oversight responsibilities to ensure efficient, accurate and proactive service.
As the Team Lead you will also take on responsibility for the implementation and review of the systems and processes relating to the reception and administration functions – along with providing support and mentoring to the team as required.
We are looking for someone that appreciates the need for quality, accuracy & professionalism in EVERYTHING! No job is too small for you…..and you are willing to take on accountability and responsibility.
Ideally, we are looking for someone with experience working in the medical field and enjoys working to systems and processes, taking on responsibility and is looking for long-term stability.
The shifts are rostered for the Reception/ Administration Team to cover opening and closing processes for the practice – so your work hours will be allocated and rotate within 7:00am – 6:30pm Monday to Friday and 1 Saturday morning every 5 weeks working 7:30am to 12:30pm. The shifts are generally 4-6 hours each with 2 Receptionists working at any given time. As the Team Lead, you will be part of the Reception/ Administration Team roster – along with added time in your shift to carry out additional “work on the business” related tasks and other functions that require attention. You will work 30 hours per week over 4 shifts.
What you will be provided:
- An opportunity to become an INTEGRAL Member of a well-established successful medical practice.
- Well established systems and processes – and TEAM.
- Albany Creek location - Work close to home.
- Genuine part-time role working 30 hours/ week.
- An attractive hourly rate plus superannuation will be offered dependant on experience – Saturdays are paid at time & a half.
What We Need from You:
- Proven experience as a hands-on Team Leader coordinating a small administration team.
- Demonstrated experience working within a people service industry – Ideally someone with experience in a Medical Centre.
- Experience reviewing and implementing systems and procedures.
- Proven capability of providing leadership, support and mentoring to staff,
- Experience answering high volume phone calls while entering details on the computer and multi-tasking is ESSENTIAL.
- Strong computer skills including the use of Microsoft Office (Outlook, Excel and Word) and databases.
- Demonstrated experience in data entry, record management and filing.
- Exceptional attention to detail and focus on accuracy.
- Highly capable in following processes and procedures.
- Ability to be reactive and multi task effectively.
- Take pride in your work – Reliability and Exceptional Work Ethic.
- A sense of empathy and maturity when communicating with patients…..of ALL ages and backgrounds.
Applications:
If this role sounds like the OPPORTUNITY you've been looking for, please submit your application (CV and a cover letter outlining your suitability for the role) now!!
Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.
All applications will be treated as strictly confidential. Thank you in advance for your interest.
