Compliance & Quality Assurance Manager

As a Compliance and Quality Assurance Manager at OptimumCare Plus you will beresponsible for:

1.     Developing and implementing Compliance &QA programs:Develop and implement Quality Assurance processes to assessthe effectiveness of services provided to NDIS participants:

·      You are responsible for designing, implementing,and managing Compliance & QA programs tailored to the organisation'sspecific needs and NDIS standards. This includes creating policies, procedures,and controls to ensure adherence to NDIS regulatory requirements and qualityassurance (i.e. work rights, rostered hours, house requirements).

·      Implementing corrective actions and remediation:If compliance violations are identified, you will work with all teams and thebroader organisation to develop and implement corrective actions. This mayinvolve creating remediation plans, monitoring their effectiveness, andensuring that the organisation's processes and practices align with regulatoryrequirements.

·      To develop service standards in line with bestpractice for all areas of service and in accordance with Quality Framework forDisability Services in South Australia. 

2.     Monitoring and assessing compliance:Ensure that the organization adheres to the NDIS Quality and SafeguardsCommission's standards and guidelines:

·      You must continuously monitor and assess theorganisation's compliance with relevant laws and regulations. This involvesconducting regular quality audits, risk assessments, and internal reviews toidentify compliance and quality gaps and potential areas of non-compliance.

·      Provide effective leadership and direction tostaff in the Day Services, and other supports in accordance with the principlesand objectives of the Disability Act 2006 and NDIA operational rules.

·      Conduct regular audits and reviews to identifyareas for improvement and ensure that services meet established qualitystandards.

·      Conducting investigations: When Compliance &QA standard violations occur, you will  lead  or participate  in investigations.This includes gathering evidence, interviewing relevant parties, anddocumenting findings to determine the root cause of the violation and recommendappropriate corrective actions.

·      Collaboration and advisory role: You willcollaborate with different departments, such as legal, human resources, andfinance, to provide guidance and support on compliance matters. You will act asan advisor, helping colleagues understand and navigate regulatory complexities.

·      Risk management: As a Compliance and QualityAssurance Manager, you will contribute to the organisation's risk managementefforts by identifying and assessing compliance risks, implementing controls tomitigate those risks, and monitoring the effectiveness of risk managementstrategies.

·      Ensure compliance with all OptimumCare Pluspolicies and procedures. 

3.      Keeping up with regulatory changes:

·      Staying informed about changes in laws,regulations, and NDIS industry standards is crucial. You need to track andanalyse regulatory developments to ensure that the organisation remainsup-to-date and compliant.

·      Regulatory reporting and disclosures: You willensure that the organisation complies with its reporting obligations toregulatory authorities. This may involve preparing and submitting reports,disclosures, and certifications as required by applicable regulations.

To prepare for and respond to service delivery changing needs andgovernment directions, especially in relation to the NDIS movement. 

4.     Training and education: Ensure that staffmembers are trained on and adhere to established policies.

·      Provide training to staff on Quality Assuranceprocesses, compliance requirements, and best practices.

·      You will develop and deliver training programsto educate employees about their compliance obligations and adherence to QAstandards. This may involve conducting compliance awareness and qualityassurance sessions, creating training materials, and providing guidance onethical conduct, quality KPIs and regulatory compliance.

 Internal reporting and quality managementdocumentation:

·      Maintain accurate and comprehensive recordsrelated to Quality Assurance activities.

·      Prepare and submit reports to regulatory bodiesas required, demonstrating compliance and quality performance.

·      You will establish periodic and ongoingreporting mechanisms for employees to report compliance concerns or violations.You are responsible for investigating and documenting reported incidents, aswell as maintaining records related to compliance activities, audits, andremediation efforts.

·      Ensure maintenance and safe keeping of allorganisational records in line with OptimumCare Plus policy and procedure.

·      External relations and audits: You may interactwith external auditors, regulators, or other stakeholders during complianceaudits or inspections. You will facilitate the audit process, provide necessarydocumentation, and address any compliance-related inquiries or findings. 

6.      Ethics and Code of Conduct:

·      Promoting an ethical culture and adherence tothe organisation's code of conduct is a critical aspect of the Compliance andQuality Assurance Manager's role. They help establish and communicate ethicalstandards, provide guidance on ethical decision-making, and foster a culture ofintegrity and transparency. This involves fostering awareness of ethicalstandards, promoting ethical decision-making, and establishing a speak-upculture where employees feel comfortable reporting compliance concerns orviolations.

7.      Secondary duties:

·      Be delegated to undertake CEO duties when theCEO is not available.

·      Provide direction and support to all operationsand support staff in their roles.

·      Ethics and culture: You play a crucial role inpromoting an ethical culture within the organisation.

·      Provide opportunity for services users andfamilies to gain new insights, ideas, and skills through the provision ofinformation about alternatives to segregated models.

·      Ongoing and effective liaison with externalagencies in the development, implementation and monitoring of same.

·      To work with key stakeholders in identifyingfuture needs areas for service delivery

·      Provide skills training to the staffing teams tocreate a culture where people with disabilities can imagine better and expect aflexible and responsive experience from OptimumCare Plus.

·      To ensure comprehensive performance managementsystems for staff appraisal are in place and are completed in a timely manner.

·      To promote feedback and consultation withplanning for individual service arrangements.

·      To seek, strive and achieve personal KeyPerformance Indicators as set by the Chief Executive Officer.  In addition, to take responsibility forsetting Key Performance Indicators for members of the Management team andsupport these members achieve their personal outcomes.

·      To implement systems enabling effective review,monitoring and evaluation of services

·      Develop effective communication andrelationships with other Disability Services Providers having same objectivesthat can enhance the well-being of the clients.

·      Model behaviour that is integral to peoplemanagement and reflects the cultural standard expected by all staff within theservice.

·      Demonstrate safe work practices.

·      Develop a safe workplace.

·      Other duties as directed by the Chief ExecutiveOfficer.

Mandatory:

·       Strong team management, financial management, leadership, and workforce development skills

·      Comprehensive knowledge and experience in management within the disability field

·      At least5 years leadership experience and 6 months experience in the related role inthe NDIS industry

·      Understandingof disability services and NDIS industry, NDIS Commissions process andprocedures

·      QualityManagement knowledge, specifically ISO audit, relevant knowledge of ISO9001:2015

·      InternalAuditor qualification and Agile project management experience

·      Strongverbal and written communication skills

·      Abilityto extrapolate date and information from a variety of sources and present it ina clear manner to participants

·      Flexibleand able to work effectively within a changing environment

·      Highcomputer literacy including proficiency in the Microsoft Suite

·      CurrentDriver’s License and ability to undertake travel as required

·      CurrentPolice and Working with Childre Checks and not a prohibited person in relationto the NDIS Worker Screening Database

·      You needto be an Australian citizen or Permanent Resident to apply for this role.

 Desirable:

·       Significant management and experience in day service settings, residential services, and the supportedemployment area.

·       FirstAid and CPR certificate.

·       Relevantexperience in system implementation, daily usage of Proda.

·       Completedtraining of Work Health and Safety for Officers.

·       Memberof the Australasian Association for Quality in Health Care (AAQHC).

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Afternoon, Morning
  • Wednesday: Afternoon, Morning
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Work visa can be provided for this role
• Expected salary: $90,000 - $95,000 per year