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Form of workComputer and Phone Repair/Sales Technician and Store Supervisor
We are looking for a store supervisor/manager and Computer and Phone Repairs and Sales Technician to assist our existing database of customers from our Orion Springfield Store. We provide support 7 days a week to our customers and are looking for a Store Manager/Technician to assist our current Springfield Team.
Our focus is on the home user demographic as well as the Small Business and Enterprise Sector. Common jobs may include virus removals, Windows repairs and re-installations (Windows 10 and 11), internet and wireless issues, reinstallation of software, repairing hardware faults, replacing hardware, setting up new computers, phone and tablet repairs, network fault finding both onsite and in-house ranging from the home users all the way through to 50 computer organisations with the help of a strong Pro Computers support system and team.
Key Skills required:
- Complex problem diagnosing on Windows and Mac operating systems.
- Must Have the ability to repair phones and tablets.
- Basic understanding of networking.
- Ability to work under pressure.
- Ability to work autonomously.
- Strong communication skills both internally within the company, and externally to clients using written and oral communication methods.
- Must Have Strong time management skills.
- Must Have Strong staff management skills and previous experience.
- Strong sales skills.
- Current drivers license
- Professional attitude and work ethic and desire to deliver market-leading customer service.
As part of the role you will be required to:
- Help resolve customers computer issues in store and onsite;
- Provide a high level of customer service and offer general advice to clients;
- Manage store staff and rostering
- Source and supply any hardware or software when required;
- Collect payment for all work completed and close off jobs in our online system;
- Keep your information up-to-date in our online calendar and ticketing system;
- Meet sales targets set month to month;
- Repair Phones and Tablets
- Educate customers in our product and service range &
- Most importantly – Deliver EXCELLENT customer service and satisfaction.
We are looking for a technician/manager who can talk to the customer, find out what they need, and then provide a solution tailored to them. The successful applicant will have excellent troubleshooting and communication skills and be strongly customer-focused.
If you believe this opportunity may be what you are looking for, we would love for you to get in touch! All applications must include a resume and cover letter outlining how your skills match the selection criteria and why you are the best person for the position.
Please email your resume through to *******@procomputers.com.au. To ensure that we are only engaging with genuine applicants, any applications without an attached resume will not be responded to.
