Computer Clerk - Switchboard

Reference Number: 661

Job Title: Computer Clerk - Switchboard Employment Type: Permanent full-time, permanent part-time & casual positions available                                                         
Location: Graham Street Shepparton 

Closing Date 4/3/2024
 

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Our Region

About the department

Our Switchboard is the central point for all external and internal calls at Graham Street Campus, making it the heart of our organisation's communication. We don't rest because health doesn't. Our Switchboard operates 24 hours a day, 7 days a week, ensuring that our community has access to the assistance they need. Within a single 24 hour period, our Switchboard Service team answers and redirects approximately 1000 calls, keeping things running smoothly for our patients and staff. When the seconds matter most, our Switchboard Services team is responsible for coordinating the notification of Emergency Response codes.

About the role

We are seeking a dedicated and skilled Switchboard Operator to be part of our team, ensuring seamless communication and efficient services around the clock. As a Switchboard Operator, you will be at the forefoot of our communication network, responsible for maintaining high-quality and efficient services.

The Switchboard is staffed 24 hours a day, 7 days a week and it is expected that staff are available to be rostered on a 24 hour, 7 day rolling roster.

Shift Hours Switchboard

• 7.45 - 16.15
• 16.00 - 22.15
• 22.00 - 8.00

All staff at GV Health will be required to assist in the training of new staff members. This will aid in the continuity of service with GV Health.

If you thrive in a fast-paced, high-stakes environment and want to be part of a team that plays a critical role in healthcare, GV Health Switchboard Services is the place for you. Join us and be part of something meaningful - where your communication skills truly make a difference.

We are looking for:

• Ability to provide an efficient and courteous response to all telephone calls (using best practice techniques), and redirect calls appropriately
• Experience using a Switchboard or in Health Information Systems
• Demonstrated ability to organise tasks and environment with minimal supervision and under conditions of competing demands
• Capacity to interact professionally with staff and consumers and maintain high levels of confidentiality and patient privacy

Why work at GV Health? 

• Generous salary packaging, subsidised staff parking and discounted leisure memberships

• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential employee assistance program (EAP) for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged.

Three (3) COVID-19 vaccination doses are a mandatory requirement for all roles and seasonal Influenza vaccination (where mandated). Further pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, further immunisations. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. 

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements. 

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.