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Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Crown is the ultimate destination for luxury, with our three established hotel brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests.
We're seeking an enthusiastic and dedicated individual to join the Crown Metropol Concierge Team.
In this role, you'll provide joyful experiences through your genuine care for guests as well as:
- Providing information and securing arrangements on guests' behalf in accordance with Crown's service standards
- Assist with the smooth and effective day to day operations of the concierge team
- Perform concierge services including booking of tours, transfers and restaurant reservations.
About you
You'll bring the following:
- Strong computer skills – particularly Microsoft Office Suite
- Demonstrated experience in providing superior service standards
- Strong time management, attention to detail and multitasking skills
- Ability to maintain confidentiality and discretion at all times
Preferred Criteria:
- Hotel operations experience in a frontline role
- Experience using OPERA Hotel Property Management System
- Hospitality or business-related qualification
Additional Information
This role requires flexible availability as shifts will be rostered Monday - Sunday.
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
