AddressBe part of a team and culture delivering world class customer experience
Provide responsive customer service to guests, stakeholders and clients.
Expression of Interest - Liverpool
We believe your office should allow you to feel comfortable, productive, and inspired in your working life. Because when people feel inspired, great things happen.
Our Customer Experience team provide the building community with exceptional service, understanding each customer and anticipating their needs daily. They will make people’s workdays more rewarding and efficient by facilitating services and anticipating requirements for the occupants of this co-working space.
At the heart of the workplace our Concierge team provide personalised services to our tenants and visitors alike, and administrative support to foster a sense of community. They will be the first point of engagement with tenants and visitors, creating a warm, supportive, and service-oriented atmosphere that enhances the experience.
- Warmly welcoming all visitors, setting the tone for the lobby experience and ambience.
- Managing the Visitor Management sign-in system, providing technical assistance where required.
- Proactively finding opportunities to provide a high-calibre and hyper-personalized service for guests.
- Managing the Concierge service-request portal, responding to all guest-services related requests in a timely manner.
- Providing building and neighborhood advice to guests and staff.
- Facilitating Concierge services for staff, including Umbrella Loans, Welcome Gift Check-Outs, Restaurant Bookings and assistance with the building app.
- Participate in team brainstorms, through contributing community event ideas
- A genuine “people-person”, who is natural with meeting and engaging diverse guests
- Passionate for serving others with an interest in creating community
- Diligent with following processes
- Committed to closing-the-loop on requests
- Confident in responding to a range of inquiries or complaints
- Structured career development to support you and explore your learning potential and career goals
- Extensive training on all aspects of your role that you will need to deliver exceptional service delivery, with follow-up training during your first year of employment.
- Parental leave which is industry leading.
- Wellness benefits including, personalised wellbeing programs, counseling and mental health support, discounted health insurance and flexible leave.
- No weekend work, consistent Monday-Friday office hours.
Can we inspire you to join us?
We look forward to hearing from you! #WeAreCBRE
