AddressBe the voice of BridgeClimb! We’re currently searching for energetic and engaging new team members to join us in delivering the most incredible tourism experience in Sydney. This is an opportunity within our Guest Relations Team for a Contact CentreTeam Leader who will oversee the performance and productivity of our fabulous Contact Centre Team who provide our guests with support over the phone, via email or through the live chat option on our website. Your day will involve answering queries about our products (features and benefits), converting enquires into sales and processing gift certificates, payments and refunds.
What you’ll bring…
In addition to the above tasks, we’re also looking for someone that can provide outstanding leadership whilst overseeing the performance and productivity of the team. This involves monitoring calls and other communication channels; providing feedback and coaching on customer interactions; implementing quality improvement initiatives; reviewing team member performance and reporting progress to the Contact Centre Manager.
You’re someone who can manage complex and sensitive customer issues/complaints and find appropriate resolutions, with the ability to also manage shifts, monitor attendance, and lead our Contact Centre team’s performance. It’s also important you have:
- Outstanding communication, both written and verbal
- Passion about guest service and interaction
- Excellent leadership and decision making skills
- Reliability and punctuality
- Experience in a similar role
- A background or study in Trade and Events or Tourism would be highly regarded
A bit about us….
We think we’re an awesome place to work, if successful:
- you will be offered support and development as you settle into your new role in the team to develop a thorough knowledge of our product and operations!
- our Contact Centre operates 7 days per week, so there are a variety of shifts available Monday to Friday, and weekend work.
- as this is not a guest facing role and an opportunity may be available to work from home occasionally once you’re up and running!
Next steps…
Applications close on Sunday 26 May 2024 – one of our core values is ‘we care’, if this aligns with you and you can demonstrate that - get in touch, we can’t wait to hear from you!
We support a diverse workforce and encourage people of all backgrounds to apply.
