Concierge (Host) - Olderfleet

We're on the lookout for a Concierge (Host) to join our Olderfleet team in Melbourne.

If you're a seasoned pro in Hospitality or Customer Service who loves connecting with people and creating memorable experiences, this might just be the opportunity you've been waiting for.

Our Concierge teams

They're the heart and soul of our operation. They're the ones who set the stage for awesome conversations, bring people together, and inspire them to reach for the stars. It's those casual chats and chance meetings that often lead to fresh ideas and connections, and we're all about helping our members benefit from them, both personally and professionally. So, we've got high expectations for our Concierge team members. We're looking for role models who can consistently promote authentic encounters and create a vibe that feels like home.Many of these memorable moments take place in our vibrant Club Lounge, often over a comforting cup of coffee. If you happen to possess the artistry of a skilled barista, that's definitely a bonus! However, if latte art isn't your forte; we're more than happy to offer barista training as long as you bring your positive energy and enthusiasm to the table.

About the Space

Located at 477 Collins Street, Work Club Olderfleet delivers the best of both worlds – heritage charm and striking contemporary architecture – matched with meticulous design and service to help your business thrive. Work Club Olderfleet occupies three landmark heritage buildings that date from 1889. We also occupy level 35 in the new tower, already recognised as Australia’s smartest building.

Located in the mid-town CBD with a grand entrance on Collins Street plus rear access to Flinders Lane, Olderfleet offers more than 4,000 square metres of working space including shared spaces, dedicated desks and private suites for up to 200 people.

However you choose to work, you can enjoy Work Club’s renowned Nordic-inspired design and furnishings, a luxurious Club Lounge and Valhalla – Work Club’s signature underground bar. There are 22 meeting rooms, conference facilities and breakout spaces to choose from including Level 35 that provides spectacular and inspiring 360-degree views of Melbourne. Olderfleet is also home to Work Club’s concept retail store and café Sagas. Sagas embodies our design philosophy with a curated collection of homewares, gifts, accessories and apparel from Scandinavia, North America, Japan and Australia.

You will bring the following skills and experience

• Previous experience in Concierge, Front of House, Guest Services or Customer Service or similar role preferred
• Prior hospitality, food & beverage, events is highly regarded 
• Exceptional interpersonal and communication skills
• Able to develop sound working relationships with other employees 
• Have a strong customer service focus
• Exceptional work ethic, display energy, enthusiasm and drive

What we are offering

• Stylist and modern workspace with various themes, hotel-style concierge and luxurious end-of-trip facilities
• Competitive remuneration package and benefits
• Great working vibes, with incredible clientele from our co-working spaces
• Supportive team environment with on job training from qualified and experienced professionals 
• A culture that values diversity, innovations, promote growth, health and wellbeing of our People
• Discounts on onsite food (on certain locations) and beverages, including coffees
• Hybrid working environment with flexible workspaces, you can choose to work a club which suit your mood of the day!

Operating Hours: Monday - Friday, 8am to 5.30pm - Casuals to work from 30-38hrs per week

Employment: Casual with possibility to move to Full-time role based on performance

Hourly rate: $30.10 per hour (inclusive casual loading) + superannuation 

Certificate: First Aid (mandatory requirement) 

Dress code: Very well presented, non-corporate clothing

Reporting to: Club Manager 

WHO WE ARE

Work Club are Australia's leading members clubs and boutique professional workspaces, curated for the business leaders & innovators of today & tomorrow. 

Work Club is for people and organisations, large and small, who want to break free from the rigid, conventions of traditional working. Those who refuse to be chained to the same desk day in and day out. Who are not constrained by time or space. Who have freedom of movement, curiosity of mind and courage of spirit to transition effortlessly between work, life and leisure. 

No matter where you are in the world, Work Club will be there with spaces to match your mood, services to ease your journey, people to inspire and energise, and conversations to spark creativity. Website - https://workclubglobal.com/