Consultant - Cx Workforce Management Solutions

Job Title:

Customer Experience Consultant - Workforce Management Solutions

Job Description

Concentrix Australia has a great opportunity available for a highly experienced and skilled Customer Experience Consultant - Workforce Management Solutions to join our dynamic team. The ideal candidate will possess a strong background in customer-centric strategies, assessments, and consulting, along with expertise in Workforce Management,  project management, stakeholder management, and process improvement.

The Senior Customer Experience Consultant will play a pivotal role in enhancing and optimising our clients' customer experiences through our proprietary framework “Discover, Assess, Design, Recommend, Implement & Improve” by providing insightful recommendations, implementing effective solutions, and ensuring successful project delivery.

Key Responsibilities

Conducting Business Assessments & Consulting

·       Conduct comprehensive assessments of clients' customer experience strategies, identifying areas for improvement and optimization.

·       Provide strategic consulting to clients, offering actionable insights and recommendations to enhance customer satisfaction and loyalty.

Project Management 

·       Lead and manage customer experience improvement projects from initiation to completion, ensuring timely delivery and meeting project objectives.

·       Collaborate with cross-functional teams to drive project success and align with organizational goals..

Stakeholder Management 

·       Build and maintain strong relationships with key stakeholders, both internal and external, to ensure effective communication and collaboration.

·       Act as a liaison between clients and project teams, addressing concerns and ensuring client expectations are met

Process Management 

·       Identify, design, and implement customer-centric processes to streamline operations and enhance overall customer satisfaction.

·       Continuously monitor and evaluate processes, recommending improvements and adjustments as needed.

Concentrix  is a global brand. At our established sites in Melbourne, Sydney, Brisbane, Townsville, Ballarat and Robina we live our vision to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.

If you are excited to take on a new challenge in a well-established, global organisation that is creating game-changing journeys for employees and customers, APPLY NOW!

Applicants must be at least 18 years of age and pass a police check and other pre-employment checks*

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix  provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Work-at-Home

Language Requirements:

Time Type:

Full time

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