Consumer Business Internship

Are you ready to take your career to the next level and work for one of the biggest clubs in the NRL? If you're passionate about sport, love working in a fun and team-oriented environment and want to be part of a Club that's making a difference, then the Parramatta Eels could be the perfect fit for you!

At the Parramatta Eels, we're all about uplifting lives, delivering unforgettable moments, and bringing communities together. Our employees are the driving force behind our success, and we're looking for talented and enthusiastic individuals to join our team.

Our Club values accountability, being all-in, respect, and united - and we live and breathe these values every day. We're committed to fostering a supportive and inclusive workplace culture, where everyone has the opportunity to thrive and grow.

Apply now and become part of the pride of the Rising West!

Are you currently studying Business or Sport? Would you like to gain experience within a Professional Sports Club? Apply now and become part of the pride of the Rising West!

About the Internship

Reporting to the Customer Service and Sales Executives, the Consumer Business Internship will provide you with foundations you need to grow and succeed in the Sporting Industry. Through the Internship, you will work alongside the Consumer Business Team. The successful Interns will have outstanding customer service skills, be team orientated and have a can-do attitude.

What will you be learning and observing?

• The behind-the-scenes process to deliver Membership & Fan Engagement programs & initiatives
• All aspects of our customer service management standards with our member and prospect base, with a focus on phone/email/web-based methods.
• The implementation of our resolution processes to rectify any Member issues via phone/email/web-based methods.
• Represent the Parramatta Eels on match day by servicing Members.

What skills will you possess?

• Strong customer service skills
• Excellent written and verbal communication skills
• To be mature minded, and able to interact confidently with people at all levels
• Ability to maintain a high level of professionalism
• Highly motivated
• Able to work in a fast-paced environment

What will you get out of this internship?

• A deeper understanding of how a professional sports club operates behind the scenes.
• Desirable and real-world career skills that will hold you in good stead for future career opportunities, especially in the sports industry.
• Workplace market recognition from representing a major professional sporting club.
• Valuable industry resources and advice from an experienced Consumer Business team.

Qualifications and experience

Essential:

• 2nd or 3rd Year Student
• Studying Sports Management/Business Degree
• Customers Service Experience.

Desirable:

• Excel and Word Doc skills
• Drivers Licences
• Working with Children Check
• Pervious Volunteer or Work Experience with a Sporting Organisation.

Hour of Internship

210 hours total: 9am-5pm 1-2 Days a week which includes weekend Home Games.

If you’re interested in applying, please send your resume and cover letter to *******@parraeels.com.au

Applications closes on the 19th of February 2024 at 5pm.