CONSUMER CARER REPRESENTATIVE

Delmont Private Hospital is an accredited 88 bed private mental health facility providing treatment to patients across General Acute Adult Psychiatry, Substance Use and Addiction, Young Adults and Aged Psychiatry. With an extensive Day Program, Outreach and Consulting Suite, Delmont provides for over 90 Doctors dealing with a range of mental health disorders.

About the Role

We are seeking a Consumer Carer Representative (2 days per week) to engage and work with our consumers / patients and carers regarding the planning, delivery, developing, monitoring and evaluating our services.  

Skills and Experience 

• Engagement and rapport with consumers / patients / carers via phone and face to face.
• Ability to work independently and within a team.
• Good organisational and time management skills together with the ability to prioritise.
• Administrative and computer skills
• Applications are required to have lived experience with private mental health services

Duties include but not limited to:

• Advocating on behalf of consumers / patients / carers with regards to their rights and responsibilities.
• Conduct interviews with consumer / patients / carers
• Conduct regular consumer / patients / carers feedback meetings
• Ensure complaints are handled in accordance with the Complaints Policy
• Manage patient brochures and review patient information
• Complete Patient Survey reporting
• Attend hospital meetings with regards to consumer / patients / carers engagement.
• Consumer committee 

Renumeration:

• Salary will be commensurate with qualifications and experience and as per the relevant Delmont EA.

Benefits:

• Competitive remuneration, free onsite parking, subsidised meals, employee assistance program
• Excellent working conditions and support from a multi-disciplinary team
• Workplace training and education 

Requirements:

• All Delmont Hospital Employees are required to be vaccinated against COVID-19 (2 x vaccination / 1 booster) and Influenza with a TGA approved vaccine and must provide evidence of their vaccination status. This is in accordance with the Victorian Minister of Health’s Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.
• Delmont supports a facility-wide risk-based workforce immunisation program consistent with the current immunisation requirements for health care workers.