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Form of workThe West Coast Eagles is an iconic Australian sporting brand with over 100,000 members. The Club formed in August 1986, playing its first official match for premiership points in 1987. Our women's side played its first game for AFLW premiership points in February 2020. Since then, the club has enjoyed significant success, winning premierships in 1992, 1994, 2006 and 2018. The club also has wide-spanning community and regional programs and is invested in a number of charity organisations, including the Waalitj Foundation.
Perks of working at the Club
The Club is situated in a state-of-the-art training and administration building located in Lathlain. You will have access to the onsite gym, pool, café, and plenty of free parking. Additionally, the club is close to public transport, shops and restaurants. The Club provides a great team environment, as well as:
- Special offers and discounts through our Corporate Partners
- Access to tickets for WCE home matches.
- Fun and exciting social events like the John Worsfold Medal Awards night.
- The opportunity to be involved in the local community and support our charity partners.
- Professional development opportunities tailored to your goals.
- Access to WCE Health and Wellbeing Program.
About the role
The Club has a full-time permanent opportunity for a vibrant Consumer Engagement Representative to join our Consumer Business Department.
This role is integral in providing outstanding customer service as the first point of contact for West Coast Eagles members and fans through the Customer Services Centre (CSC), in addition to the active promotion of membership and ticketing sales through outbound initiatives.
Reporting to the Consumer Operations Manager you will be responsible for:
- Provide customer service to both members and fans within the CSC to ensure outstanding membership satisfaction scores are maintained and developed.
- Assist with outbound call campaigns, and other member engagement initiatives.
- Undertake the role of first point of face-to-face, telephone and/or electronic contact.
- Ensure timely processing and data entry of new and renewing memberships.
- Assist with customer services duties and back of house fulfilments.
- Assist with member engagement initiatives and events.
Due to the nature of the industry and this role, there is an inherent requirement to work home match days and other club events which will include working some evenings and weekends.
Our ideal person
This role will suit an enthusiastic individual, that values teamwork and collaboration, possesses strong communication skills and can build robust and effective working relationships. Additionally, you will have:
- Highly developed written and verbal communication skills, with very strong attention to detail.
- Competent and able to conduct outbound sales campaigns.
- Highly developed problem-solving and conflict resolution skills.
- Demonstrated ability to maintain confidentiality.
- The ability to show initiative and work proactively and effectively in a team environment.
- Highly developed computer skills, including the Microsoft Office suite of programs (with a focus on Excel skills) and demonstrated experience with customer databases or CRM systems.
How to apply
Click on “Apply” to complete an application form via the Club’s website, please include a resume and covering letter detailing why you are the best person for this role. Please note that only those candidates selected for interview will be contacted.
Applications close at 12pm, Monday 22 April 2024.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Our Commitment to Equal Opportunities
At WCE we are committed to achieving a diverse workforce, where our employees are treated fairly and with respect. We recognise that we are strengthened by the different skills and experience that people from diverse backgrounds provide and therefore we strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disability, females, those identifying as LGBTIQ+, people of all ages and culturally diverse backgrounds.
Our Commitment to Safeguarding Children & Young People
WCE is committed to promoting and protecting the safety and wellbeing of children and young people in our care who access activities, programs, services or facilities for which the club is responsible for.
